Operations Manager

Job summary

We’re seeking a highly organized, systems-driven Operations Manager on behalf of a client. The role supports the founder across operations, client success, project oversight, and growth. The ideal candidate is proactive, responsive, process-minded, and able to manage teams, CRM automations, and multiple priorities.

Min Qualification: Degree Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Act as the founder's central communication hub, translating their vision into actionable briefs for the team, and providing responsive day-to-day support.
• Manage the founder's calendar, correspondence, meetings, and call bookings, and organize digital filing systems to streamline daily operations.
• Maintain and update financial spreadsheets to accurately track budgets and project expenses.
• Manage the content team to keep assets on schedule, review deliverables for quality, and ensure approved content is published on time using Zoho and Slack
• Build and maintain automated email sequences in GoHighLevel (GHL), including cold outreach and post-call nurture workflows.
• Train and monitor the communication bot using incoming messages to keep it running smoothly and ensure no potential leads are missed.
• Build and maintain automated email sequences in GoHighLevel (GHL), including cold outreach and post-call nurture workflows.
• Lead a weekly operations meeting to identify bottlenecks, improve automation, and drive team adoption of systems and CRM tools.
• Monitor emails and GHL for messages from clients and prospects, assist with deliverables, and maintain strong client relationships.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field
• Minimum of 3 years of experience in an Operations, Project Management, Client Success, or similar role.
• Experience supporting a founder or senior executive is an advantage.
• Hands-on experience building CRM and email automation workflows, preferably in GoHighLevel.
• Strong organizational, communication, team coordination, and follow-through skills.
• Proactive, resourceful, and able to manage multiple priorities with minimal supervision.
• Sound judgment, attention to detail, and ability to handle confidential information discreetly.
• Proficiency in GoHighLevel, Zoho, Slack, and spreadsheet tools; familiarity with AI tools is an advantage.