Operations Manager

Role & responsibilities

Responsible for the overall operations, sales and marketing performance of multiple bakery and cake outlets, with close coordination between the Factory, Cloud Kitchen and Outlet teams. The role includes managing day-to-day multi-unit operations, ensuring SOP, hygiene, product display and service standards, monitoring outlet-wise sales, footfall, bill count and Average Bill Value (ABV), driving achievement of sales and revenue targets, identifying underperforming outlets and implementing corrective actions, planning and executing promotional campaigns, seasonal offers and local marketing initiatives, coordinating with digital marketing teams, monitoring promotion effectiveness and ROI, overseeing POS billing, cash/card/UPI reconciliation and revenue leakage control, managing wastage and operational costs, preparing and analysing daily/monthly MIS and business reports, reviewing outlet performance and profitability, improving customer experience and retention, strengthening team productivity, and presenting business insights and action plans to management. The candidate will be expected to take end-to-end ownership of outlet performance, sales growth, operational efficiency and profitability.

Preferred candidate profile

Candidates with 8+ years of relevant experience in Bakery, Cake, Caf, QSR, F&B or Retail Operations, preferably with proven experience in managing multiple outlets/branches. The ideal candidate should have strong knowledge of sales management, outlet operations, local marketing, promotions, customer service, revenue growth, cost control and team management, along with the ability to analyse sales and business data and take timely corrective decisions. Candidates should be hands-on, commercially oriented, target-driven and strong in people management, with good communication, negotiation and problem-solving skills. Proficiency in MS Excel, MIS reporting and sales-performance analysis is required. Experience in driving sales through promotions, upselling, cross-selling and customer-retention initiatives will be preferred. Candidates should be willing to travel regularly between outlets and take direct ownership of operational and business performance. Preference will be given to candidates from established bakery, cake, caf, QSR or food-retail businesses with a demonstrated track record of managing teams and improving outlet performance.