Operations Manager

Position Title: Operations Manager

Department: Operations

Classification: Exempt

Reports to: Vice President of Operations

Supervises: Front line staff / Branch locations

Position Summary:

The Operations Manager is responsible for assisting the credit union officers in the overall operations of the credit union. As Operations Manager, you are responsible for the administration and supervision of branch activities within established policies and guidelines.

Primary Responsibilities and Duties

1. Assist in directing all Credit Union operations, which include planning, recommending and implementing programs and policies and providing general administrative direction.

2. Manage the day-to-day operations of the Credit Union and establish office procedures to use staff and facilities most efficiently and to provide consistent and excellent service to members.

3. Ensure that adequate equipment, supplies and working space are available to carry out Credit Union operations.

4. Provide support, input, feedback and guidance to branch managers concerning their daily operations.

5. Ensure that the President and Vice President are informed on the conditions and operations of the Credit Union.

6. Monitor branch activity, including but not limited to: teller errors, new account openings (auditing new memberships) and product sales.

7. Oversee hiring, promotions, transfers, terminations and other changes in the status of assigned employees.

8. Evaluate employee job performance and address issues related to balancing, absenteeism, customer service issues and other operational matters.

9. Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services and to present general information.

10. Maintain a highly motivated, well-trained staff.

11. Have a strong working knowledge of Brewery Credit Union’s products and services and be able to advise members on which products and services would meet their needs.

12. Maintain a compliant Bank Secrecy Act (BSA) program.

13. Work with management to provide items to the auditors and examiners for the review of financial accounts and records.

14. Assist members with inquiries, complaints and any other questions or concerns they may have as it relates to their accounts, debit or credit cards, overdrafts, transactions or any other account related items.

15. Make an impact on both employee’s and members’ lives by exhibiting strong leadership skills, compassion and a willingness to help.

16. Make routine visits to all locations to ensure cohesiveness of operating standards, address needs and assist in a member facing role when needed.

Position Qualifications

1. Professional, well-developed interpersonal skills, organizational skills and attention to detail.

2. Financial institution experience preferred.

3. Minimum of 2 years managerial experience.

4. Bachelor’s degree in business, management or tenured experience in a similar role.

5. Be able to perform responsibilities with composure under stress of deadlines, requirements for extreme accuracy and work in a fast-paced environment.

Disclaimer:

The above information on this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Pay: From $64,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of financial institution experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• Leadership: 2 years (Required)

Work Location: In person