Operations Manager

Operations Manager – Manulife Wealth Branch (Operations Lead)

Location: Calgary, AB

Company: Manulife Wealth

Employment Type: Full-time

Employment Location: In Person

About the Role

We are seeking a highly organized, proactive Operations Manager to oversee the day-to-day operations of a new Manulife Wealth branch in Calgary. This is a key leadership support role responsible for ensuring the branch runs smoothly, efficiently, and professionally at all times.

The Operations Manager is responsible for the operational success of the office by managing daily workflows, coordinating administrative functions, maintaining the office environment, and supporting advisors so they can focus on serving clients and growing their practices.

Key Responsibilities

Branch Operations & Office Management

• Open and prepare the office daily and ensure readiness for business operations
• Maintain smooth day-to-day functioning of the branch
• Oversee office supplies, equipment, vendors, and general facilities management
• Ensure the office is organized, professional, and compliant with internal standards

Administrative Coordination

• Support onboarding of new advisors and staff (workspace setup, systems access, logistics)
• Coordinate internal meetings, schedules, and office communications
• Maintain filing systems, records, and operational documentation

Workflow & Support Functions

• Keep daily operations moving efficiently across advisors and support teams
• Troubleshoot operational issues and escalate when necessary
• Coordinate with head office and compliance teams as needed

Vendor & Office Liaison

• Act as primary contact for building management, cleaning services, IT support, and vendors
• Track maintenance requests and ensure timely resolution

What We’re Looking For

• Experience in office management, branch coordination, or operations support
• Strong organizational and multitasking skills with high attention to detail
• Ability to take ownership and operate independently in a fast-paced environment
• Professional communication skills and strong problem-solving ability
• Comfortable working in a regulated, professional office environment

Key Attributes for Success

• “Runs the room” mindset
• Proactive, not reactive
• Highly reliable and consistent
• Calm under pressure
• Strong sense of accountability and ownership

Why This Role Matters

This role is essential to the success of the branch. You will be the person who ensures everything works, so advisors can focus on clients and growth, while the office operates seamlessly every day. Your leadership and organizational skills will help create an exceptional experience for advisors, staff, and clients while supporting the continued growth of the branch.