Operations Manager

Position: Operations Manager
Location: Doha, Qatar
Employment Type: Full-Time

Job Summary

Impact Holding is looking for an experienced and highly motivated Operations Manager to oversee and manage the day-to-day operations of the company. The successful candidate will be responsible for ensuring operational efficiency, maintaining high service standards, managing teams, controlling costs, and supporting the achievement of the company’s business objectives.

The ideal candidate should have strong leadership, organizational, problem-solving, and communication skills, with the ability to manage multiple departments and operational activities effectively.

Key Responsibilities

• Oversee and manage the company’s daily operational activities and business processes.
• Develop and implement operational policies, procedures, and standards.
• Ensure smooth coordination between departments and operational teams.
• Monitor staff performance and ensure compliance with company policies and procedures.
• Lead, motivate, and develop employees to achieve operational targets.
• Plan staffing requirements and coordinate manpower allocation based on operational needs.
• Monitor operational costs and identify opportunities for cost reduction and improved efficiency.
• Ensure that company facilities, equipment, and resources are properly maintained and utilized.
• Monitor service quality and ensure compliance with company standards.
• Identify operational issues and implement effective solutions in a timely manner.
• Prepare regular operational reports, performance updates, and recommendations for management.
• Coordinate with HR, Finance, Procurement, Maintenance, and other departments as required.
• Ensure compliance with applicable company policies, health and safety requirements, and local regulations.
• Establish and monitor KPIs to measure operational performance.
• Conduct regular meetings with department heads and operational teams.
• Handle customer or operational complaints and ensure appropriate corrective actions are taken.
• Support management in developing and implementing business improvement initiatives.
• Continuously review existing processes and recommend improvements to increase productivity and efficiency.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Management, Operations Management, or a related field.
• Minimum 3–5 years of relevant operational management experience, preferably in a similar industry.
• Previous experience in a managerial or supervisory position.
• Strong leadership and team-management capabilities.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work under pressure.
• Strong knowledge of operational procedures and performance management.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to prepare reports, analyze operational data, and present recommendations to senior management.
• Knowledge of Qatar labor, health and safety, and other relevant regulations is an advantage.
• Valid Qatar driving license is an advantage.

Key Competencies

• Leadership & Team Management
• Strategic Thinking
• Operational Planning
• Problem Solving
• Decision Making
• Communication Skills
• Performance Management
• Cost Control
• Time Management
• Negotiation Skills
• Attention to Detail
• Continuous Improvement

What We Offer

• Competitive salary package
• Professional and supportive working environment
• Opportunities for career development
• Exposure to diverse operational activities
• Opportunities to contribute to business growth and improvement

How to Apply

Interested candidates are invited to submit their updated CV at [email protected] along with relevant supporting documents.

Please mention “Operations Manager” in the subject line of your application.

Pay: QAR4,440.28 - QAR10,000.00 per month

Work Location: In person