Operations Manager

We are looking for an excellent Operations Manager who is able to make Opal Dental Jakarta doing consistently excellent as well!

Candidate Requirements

● Pengalaman leadership operations yang relevan, pengalaman klinik diutamakan

● Strong ownership active follow-through

● Detail terhadap lingkungan pelayanan dan standard kepuasan pasien

● Mampu memimpin, melakukan root cause analysis untuk tindakan korektif, pengawasan dan rasa kepemilikan

● Mampu membaca data operasional, spreadsheet/dashboard dan basic business metrics

● Mampu bekerja lintas fungsi dengan dokter, perawat gigi, FO, CS, marketing, finance dan vendor

● Memiliki kemampuan komunikasi bisnis profesional, dapat tenang dalam mengerjakan tugas-tugas, dan berorientasi pelayanan tinggi

● Nyaman bekerja dengan target/KPI dan review performa rutin.

Preferred Background

Kandidat dapat berasal dari latar belakang premium healthcare, rumah sakit, klinik gigi, hospitality, luxury retail, premium service, multi-site operations atau industri lain dengan standar pelayanan tinggi.

What You Will Own

● End-to-end non-clinical patient journey premium patient experience.

● Daily clinic readiness, facility condition, preventive maintenance.

● Scheduling accuracy, patient flow, chair utilization dan operational capacity.

● Performance FO, CS, administration, housekeeping dan operational support.

● Treatment-plan follow-up process dan prevention of internal missed opportunities.

● Complaint handling, service recovery dan root-cause corrective action.

● Inventory, procurement discipline dan operational cost efficiency.

● Daily dashboard, weekly management report dan monthly business review.

● Continuous improvement projects yang menghasilkan measurable improvement.