Operations Manager

The Operations Manager is responsible for overseeing and managing the overall daily operations of SB MART to ensure efficient business processes, achievement of sales targets, effective inventory management, excellent customer service, and compliance with company policies and procedures. The role involves supervising personnel, monitoring operational performance, identifying areas for improvement, and implementing strategies to support business growth and profitability.

Key Responsibilities

• Operations Management
• Oversee the daily operations of the store and ensure smooth and efficient business activities.
• Ensure compliance with company policies, procedures, and operational standards.
• Develop and implement strategies to improve operational efficiency and productivity.
• Sales and Business Performance
• Monitor sales performance and ensure the achievement of established targets.
• Analyze operational reports and recommend improvements to increase sales and profitability.
• Monitor operating expenses and ensure proper utilization of company resources.
• Inventory and Stock Management
• Oversee inventory monitoring, stock replenishment, and product availability.
• Ensure proper handling, storage, and movement of merchandise.
• Monitor inventory discrepancies, product losses, damages, and expiration dates, when applicable.
• People Management
• Supervise, guide, and evaluate employees to ensure productivity and accountability.
• Coordinate with HR regarding recruitment, onboarding, employee performance, attendance, and disciplinary matters.
• Ensure proper staffing, scheduling, and implementation of workplace policies.
• Customer Service
• Ensure consistent delivery of quality customer service.
• Address customer complaints and operational concerns promptly and professionally.
• Implement measures to improve customer satisfaction and the overall shopping experience.
• Reporting and Coordination
• Prepare and submit regular operational reports to management.
• Coordinate with relevant departments regarding purchasing, logistics, finance, HR, and other operational requirements.
• Provide recommendations to management on operational improvements, cost control, and business development.
• Compliance and Risk Management
• Ensure compliance with applicable government regulations, safety standards, sanitation requirements, and company policies.
• Identify operational risks and implement appropriate preventive and corrective measures.
• Maintain proper documentation and accountability for store operations.

General Responsibilities

• Perform other duties and responsibilities as may be assigned by management from time to time, consistent with the position and business requirements.

Pay: Php25,000.00 - Php40,000.00 per month

Work Location: In person