Operations Manager

Role & responsibilities

• Review and improve transportation processes across Dispatch, Work Orders, Driver Planning, Driver Pay, Billing, Yard Operations, and Reporting.
• Identify manual work, duplicate steps, errors, delays, missed billing opportunities, and other operational gaps.
• Identify automation and reporting opportunities and maintain a prioritized process-improvement and automation roadmap.
• Work with Operations and IT to translate business problems into clear system and functional requirements.
• Support process mapping, testing, user acceptance, implementation, and adoption of system improvements.
• Review key operational areas such as driver waiting time, driver pay, accessorial charges, work-order accuracy, driver capacity, empty returns, and recurring reports.
• Measure the impact of improvements through cost savings, recovered revenue, reduced manual work, fewer errors, and improved service levels.
• Build or improve operational reporting using Excel, Power BI, and other available tools.
• Own assigned improvement initiatives from problem identification through implementation and results tracking.

Preferred candidate profile

• Minimum 5 years of proven experience in direct trucking, transportation flows, transportation operations experience, process analysis, continuous improvement, and operational problem-solving.
• Hands-on experience working with Transportation Systems, dispatch operations, driver planning, driver pay, work orders, appointment management, customer billing/accessorial charges, operational reporting
• Advanced proficiency in Microsoft Excel, Power BI, SQL, APIs, AI-powered productivity tools, or workflow automation platforms and business reporting.
• Strong analytical, communication, and stakeholder-management skills.
• Ability to work effectively with Operations, Leadership, and IT teams.

Preferred Skills

• Experience in container transportation, drayage, intermodal trucking, or related freight transportation environments.
• Experience supporting TMS enhancements, digital transformation, or business-process automation initiatives.
• Experience working with North American trucking or transportation operations.