Operations Manager

ABOUT THE CLIENT

• Our client is a fast-growing Electrical Contractor based in Austin, Texas, specializing in commercial electrical and design-build construction projects. Due to continued growth, they are actively looking to appoint a Operations Manager to accelerate their growth in Austin.

ABOUT THE ROLE

• Direct Daily Operations: Oversee all administrative, warehouse, customer service, and operational activities to ensure seamless branch performance.
• Drive Strategic Alignment: Establish operational priorities that align branch execution with corporate objectives, budgets, and productivity targets.
• Ensure Regulatory & Policy Compliance: Maintain rigorous adherence to company standards, safety protocols, and applicable industry regulations.
• Manage Branch P&L: Oversee financial performance, including budgeting, forecasting, labor management, operational cost control, profitability, and Work-in-Progress (WIP) reporting.
• Optimize Key Metrics: Analyze operational data, workforce metrics, and financial reports to identify efficiency gaps and implement continuous improvement initiatives.
• Lead and Mentor Personnel: Provide active leadership, coaching, accountability, and performance management to build a high-performing team.
• Strategic Workforce Planning: Partner with HR and Talent Acquisition to manage staffing levels, resource allocation, recruiting, onboarding, and succession planning.
• Foster Culture: Cultivate a strong workplace culture rooted in safety, accountability, teamwork, and operational excellence.
• Strengthen Partnerships: Build and maintain valuable relationships with key customers, vendors, subcontractors, and local business partners.
• Drive Business Development: Support local growth initiatives, customer retention strategies, and business expansion efforts.
• Resolve Escalations: Act as the primary escalation point for complex customer service issues and critical operational bottlenecks.
• Executive Communication: Deliver regular performance updates, strategic reports, and operational forecasts to executive leadership.
• Collaborate Across Departments: Partner closely with Finance, HR, Operations, and project teams to support enterprise-wide goals.

ABOUT THE CANDIDATE

• Management Experience: 8 to 12+ years of progressive experience in operational, branch, business, or logistics management.
• Industry Background: Demonstrated leadership in branch operations, workforce performance, and financial execution, with a strong preference for backgrounds in construction, electrical contracting, industrial, or service-related sectors.
• Operational Scaling: Proven track record of supporting organizational growth, operational expansion, and continuous process improvement.
• Financial Management: Strong grasp of business financials, including budgeting, forecasting, labor management, cost control, profitability, and Work-in-Progress (WIP) reporting.
• Data-Driven Decision Making: Ability to interpret complex operational data, financial reports, and workforce metrics to drive strategic adjustments.
• People Leadership: Exceptional coaching, problem-solving, and decision-making capabilities with a talent for fostering team accountability.
• Relationship Building: Strong communication, conflict-resolution, and partnership-building skills to manage relationships with clients, vendors, and internal teams.
• Agility: Proven capacity to balance multiple competing priorities in a fast-paced, high-growth environment.
• Software Proficiency: Familiarity with Microsoft Office suite, Enterprise Resource Planning (ERP) systems, and scheduling platforms.
• Certifications & Licensing: Valid driver's license required; OSHA or relevant industrial/construction safety certifications preferred.