Operations Manager

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 106 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking an Operations Manager to join our team of professionals***.***

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a vital role charged with the management of both people and processes, the Operations Manager will be responsible for all phases of the warehousing operations. The selected individual will manage a team of employees who are performing a wide variety of shipping/receiving and inventory management activities, while also jumping in and performing these same duties him/herself. The incumbent will be responsible for the assurance of adequate staffing, the setting of daily priorities, maintaining of service levels, management of project schedules, and the delivery of continuous training and support.

• Responsible for all activities including warehousing, inventory control, and shipping/receiving
• Manage a team that consists of warehouse associates and drivers
• Provide support and organization to Warehouse, Customer Service, and Showroom Counter Sales staff in order to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on-time
• Work closely with sales and marketing, procurement, planning, and customer service departments to ensure on time product shipment as per customer expectations
• Responsible for setting department budgets, ensuring timely and accurate reporting, and following up on warehousing issues
• Ensure an effective flow of communication with all personnel involved
• Monitor warehouse performance by reviewing daily, weekly, and monthly key performance indicators and metrics (on-time shipping, fill rate, backorders, etc.)
• Ensure inventory management activities are performed as per procedure and policies (cycle count, inventory variance reporting, slotting, replenishment, consolidation, etc.)
• Hold responsibility for the overall hiring, training, and supervising of warehouse and driver staff
• Participate in personnel development at all levels through talent acquisition, performance management, education, communication, and expectation setting
• Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Promote and uphold Richelieu’s set of Core Values
• Perform any other duties related to the position assigned by the immediate supervisor

What We Are Looking For

• 5+ years of experience in a leadership role such as warehouse manager, branch manager, or operations manager
• Working experience in the construction or building materials industry is a strong plus
• Eager to learn, with a passion for providing solutions to customers and a drive to achieve success
• Desire/ability to also perform daily warehousing tasks alongside team
• Excellent communication skills
• Proficient with Microsoft Office; must be able to effectively use Excel, Word, and Outlook for daily tasks as needed
• Aligned with Richelieu's Five Core Values; able to demonstrate excellence with hands-on, proactive leadership
• Position may require occasional lifting/moving up to 50 lbs

Compensation and Benefits

• Total annual earnings is estimated to be approximately $100,000-121,000 (base salary plus annual bonus potential)
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation, holidays, and sick days

We are an equal opportunity employer.