Operations Manager

Role & responsibilities

• Manage the day-to-day operations of Memoliya and ensure smooth functioning of the venue.
• Oversee bookings, reservations, customer inquiries, and appointment scheduling.
• Coordinate with customers to understand their requirements, preferences, budgets, and celebration plans.
• Ensure timely preparation of the venue, including decorations, setup, cleanliness, lighting, and other arrangements.
• Supervise staff and coordinate daily responsibilities to ensure efficient operations.
• Manage guest arrivals, welcome guests, and ensure a premium customer experience.
• Coordinate with vendors, suppliers, decorators, and other service providers as required.
• Monitor booking schedules and ensure the venue is ready before each customer arrives.
• Handle customer complaints, special requests, and last-minute changes professionally.
• Maintain records of bookings, payments, expenses, inventory, and daily operational activities.
• Coordinate billing, payment follow-ups, and basic financial reporting.
• Monitor the availability and condition of dcor items, equipment, and other operational supplies.
• Ensure cleanliness, hygiene, safety, and proper maintenance of the venue.
• Identify operational issues and implement solutions to improve efficiency and customer satisfaction.
• Maintain communication with the management team and provide regular updates on bookings, revenue, customer feedback, and operational performance.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Strong customer service and guest relationship management abilities.
• Good leadership, coordination, and team management skills.
• Excellent organizational and time management abilities.
• Ability to handle multiple bookings and tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Basic knowledge of MS Excel, Google Sheets, booking management, and digital communication tools.
• Ability to manage customer expectations and resolve complaints professionally.
• Attention to detail, reliability, and a proactive approach to work.
• Ability to work in a fast-paced, customer-facing environment

Perks and benefits

• Competitive salary package of 20,000- 35,000 per month, based on experience and skills.
• Opportunity to take ownership of venue operations and develop leadership skills.
• Hands-on experience in hospitality, event management, and customer experience.
• Growth opportunities based on performance and contribution.
• Supportive and collaborative working environment.
• Opportunity to work in a creative, premium celebration and experience-based business.
• Skill development in operations management, team coordination, customer relationship management, and vendor management.
• Recognition for strong performance, responsibility, and operational improvements.