Operations Manager

About the role

Based in Melbourne Office, the Operations Manager will lead a small operations team (4–5 members) and take full responsibility for daily operational management, performance improvement, cost control, and service provider oversight.

Key responsibilities

• Oversee and participate in daily operational activities, ensuring smooth execution of logistics and warehouse processes
• Review operational data and generate performance reports
• Monitor service levels, shipment timelines, and issue resolution
• Step in to resolve complex operational issues when necessary
• Directly manage and support a team, allocate tasks and set clear performance expectations
• Conduct regular team meetings and performance reviews
• Provide coaching and hands-on training to improve team capability
• Manage operational budgets and cost structures
• Identify cost-saving opportunities while maintaining service quality
• Identify operational bottlenecks and implement practical improvements

About you

• 5+ years experience in logistics / freight forwarding / courier / e-commerce fulfilment operations
• Previous team leadership experience
• Strong analytical skills with experience in reporting
• Hands-on, problem-solving mindset
• Ability to work in a fast-paced operational environment
• Have rights to live and work in Australia

About us

YTO Express was founded in Shanghai in 2000 and has grown into one of China's leading logistics and express delivery companies. As part of YTO Express Group, YTO Australia is expanding our international footprint by providing comprehensive logistics and courier solutions tailored for both business and individual clients across Australia.