Operations Manager

Pandasaurus Games is seeking an Operations Manager to run the day-to-day execution of the company's global supply chain and marketplace operations — from print runs with overseas manufacturing partners through international freight, a multi-region 3PL network, order flow to distributors and retailers, and the company's Amazon business. Reporting to the Owner and working closely with the Production & Logistics Coordinator, the Operations Manager keeps a 40+ title catalog in stock, on schedule, and accurately accounted for across the US, Canada, UK/EU, and Australia/New Zealand.

Essential Duties and Responsibilities

Production and Manufacturing

• Coordinate execution of new print runs and reprints with overseas manufacturing partners, including production schedules, proof approvals, quality control checkpoints, and freight-ready timing.
• Track production milestones across concurrent projects; identify schedule risks early and drive resolution with vendors.
• Maintain landed cost tracking by title and print run.

Freight, Fulfillment, and Inventory

• Book and manage ocean and domestic freight, customs clearance, and inbound delivery scheduling to fulfillment partners.
• Manage day-to-day relationships with the company's 3PL
• Organize and coordinate outbound shipments from the company's US fulfillment partner, including shipments to retail stores, direct retail orders, and Amazon inbound shipments; enter orders manually where required.
• Monitor open orders and back-ordered items at fulfillment partners; identify unshipped orders and drive them to resolution.
• Reconcile inventory records in the company's inventory management system (Katana) against fulfillment partner counts; investigate and resolve discrepancies.
• Monitor inventory levels across all locations and sales channels; flag stockout and overstock risk with lead-time-aware recommendations.

Distribution and Marketplace Operations

• Manage order flow and fulfillment performance with the company's distribution partners, including fill rates, ship windows, and new-release allocations.
• Build and maintain Amazon product listings; run day-to-day Amazon Seller Central operations, including FBA inbound shipments, inventory health, and issue resolution.
• Coordinate fulfillment across the company's consumer and direct-to-retailer Shopify stores.
• Monitor online resellers for MAP (minimum advertised price) compliance and execute the company's enforcement process.
• Monitor marketplaces for counterfeit and unauthorized listings and pursue takedowns through Amazon Brand Registry and equivalent channels.

Financial and Administrative Operations

• Prepare, enter, and reconcile vendor bill payments, with payment release subject to Owner approval.
• Generate, review, and correct distributor invoicing, including cleanup of invoicing errors in the company's inventory management system.
• Maintain accurate transaction records to support monthly reconciliation and reporting.

Reporting and Planning Support

• Prepare weekly inventory and operations reporting covering stock positions, in-transit inventory, fill rates, open orders, and stockout risk.
• Support ownership's demand planning and reprint decisions with accurate, current operational data. (Reprint authorization and vendor strategy remain with the Owner.)
• Document operational processes and maintain shared production and logistics trackers.
• Perform other duties as assigned.

Required Qualifications

• A minimum of three (3) years of experience in supply chain, logistics, production, or operations roles involving physical goods.
• Demonstrated experience coordinating international freight shipments, including customs documentation and freight forwarder relationships.
• Working knowledge of Amazon Seller Central, including listing creation and FBA inbound processes.
• Exceptional attention to detail, including accurate manual order and financial data entry, and demonstrated ability to manage detailed, deadline-driven trackers across multiple concurrent projects.
• Strong spreadsheet skills.
• Excellent written and verbal communication skills, including vendor-facing correspondence across time zones.
• Authorization to work in the United States.

Preferred Qualifications

• Experience in the tabletop game, toy, or consumer products industries
• Experience with inventory management or MRP platforms and with 3PL order and inventory workflows.
• Experience with accounts payable workflows, invoicing, or bookkeeping-adjacent operations.
• Familiarity with MAP policy enforcement, Amazon Brand Registry, or marketplace brand protection.
• Experience with overseas print or manufacturing vendors, particularly board game or paper products manufacturing.
• Familiarity with Shopify order management and with demand forecasting tools or dashboards.

Work Environment and Physical Requirements

This is a remote position performed primarily at a computer workstation. The role requires prolonged periods of computer use and regular early-morning or evening calls with overseas partners. Occasional domestic and international travel (up to 10%), including manufacturing partner or trade fair visits, may be required.

Compensation and Benefits

The annual salary range for this position is $70,000 to $82,000, with placement within the range determined by qualifications and directly related experience, plus eligibility for an annual performance bonus tied to operational metrics. Pandasaurus Games offers a benefits package including life insurance, paid time off, retirement plan, and game purchasing stipend.

Application Procedure

Qualified candidates should submit a resume and a brief statement of relevant operations experience.