Operations Manager

CLINIC MANAGER

Company: Next Health Diagnostics

Location: Bonifacio Global City

Key Responsibilities

1. Clinic Operations

• Oversee the overall day-to-day operations of the clinic, ensuring efficient, safe, and patient-centered service delivery.
• Ensure all departments (Laboratory, Radiology, Cardiology, Primary Care, Vaccination, Home Service, and Corporate Services) operate efficiently.
• Develop, implement, and continuously improve clinic policies, SOPs, and operational workflows.
• Ensure compliance with DOH regulations, healthcare standards, HMO requirements, and accreditation guidelines.
• Monitor patient satisfaction and resolve customer concerns promptly.
• Prepare operational reports, monitor KPIs, and recommend process improvements.
• Oversee clinic facilities, equipment maintenance, inventory, and vendor coordination.
• Lead incident investigations and ensure proper documentation and corrective actions.

2. Financial & Business Performance

• Monitor clinic revenue, expenses, and Profit & Loss performance.
• Develop strategies to improve profitability, patient volume, and operational efficiency.
• Participate in annual budgeting, forecasting, and pricing recommendations.
• Analyze sales trends and recommend initiatives to achieve revenue targets.
• Ensure accurate billing, HMO utilization, and revenue cycle monitoring.

3. Business Development & Corporate Relations

• Identify opportunities to expand clinic services and increase market share.
• Build and maintain relationships with HMOs, corporate clients, physicians, and business partners.
• Lead corporate account acquisition, APE/PEME partnerships, and community engagement activities.
• Collaborate with Sales and Marketing in developing promotional programs and business strategies.
• Conduct competitor benchmarking and market analysis to recommend competitive service offerings.

4. People Leadership

• Lead manpower planning, recruitment, onboarding, and retention initiatives.
• Coach, mentor, and develop department heads and clinic staff
• Conduct performance evaluations and implement employee development plans.
• Foster a culture of teamwork, accountability, and service excellence.
• Ensure compliance with company policies and recommend disciplinary actions when necessary.

5. Quality, Compliance & Risk Management

• Ensure readiness for DOH inspections, audits, and accreditation.
• Monitor quality indicators and implement continuous quality improvement initiatives.
• Oversee implementation of infection control, occupational safety, and risk management programs.
• Safeguard confidentiality of patient and company information in compliance with applicable laws.

Qualifications

• Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 3 years of experience in clinic, diagnostic center, hospital, or healthcare operations, with at least 5 years in a leadership or managerial role.
• Demonstrated experience in multi-department healthcare operations.
• Strong knowledge of DOH regulations, HMO operations, clinic accreditation, and quality management systems.
• Experience in financial management, budgeting, revenue monitoring, and Profit & Loss analysis.
• Proven experience in business development, corporate partnerships, and account management is an advantage.
• Strong leadership, strategic planning, people management, and decision-making skills.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficient in Microsoft Office and healthcare information systems.

How to Apply:

For interested applicants, kindly submit your updated CV/Resume highlighting your relevant experience to: hr.nexthealth*@gmail.com | [email protected]*

Subject Format: Surname_Position

Example: Santos_Clinic Manager

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Additional leave
• Discounted lunch
• Employee discount
• Health insurance

Work Location: In person