Operations Manager

Who We Are

Affinity IFS is a fast-growing, full-service facility solutions provider with over 150 employees across cleaning, painting, renovations, and property services. We partner with property managers, owners, and developers to deliver consistent, high-quality service while driving operational excellence. Our culture is entrepreneurial, execution-driven, and focused on scaling for long-term growth.

Role Overview

We are seeking a sharp, results-oriented Operations Manager to oversee day-to-day operations, ensure service excellence, and manage field teams across multiple sites. This is a high-impact leadership role where you will balance strategic thinking with hands-on execution.

Key Responsibilities

• Lead and manage site supervisors, cleaners, and field teams to deliver consistent quality.
• Oversee scheduling, workforce allocation, and compliance with client contracts.
• Track KPIs: labor efficiency, service quality, client satisfaction, and cost controls.
• Partner with finance on payroll accuracy, vendor management, and budget adherence.
• Drive continuous process improvements across operations.
• Act as the escalation point for client issues and ensure swift resolution.
• Implement systems to improve accountability, communication, and reporting.

What We’re Looking For

• 5+ years of experience in operations management (food services, restaurant, retail, janitorial, facilities, construction, or related industry preferred).
• Strong leadership and team management skills; proven ability to motivate diverse teams.
• Process-minded with a bias for efficiency and measurable results.
• Excellent communication skills with clients, employees, and executives.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Tech-savvy with comfort in scheduling software, Excel, and reporting tools.

Why Join Affinity IFS

• Be a part of a company in growth mode with real career advancement opportunities.
• Entrepreneurial environment with decision-making authority.
• Competitive salary, performance-based bonus, and benefits package.
• Direct impact on the company’s success and client satisfaction

We appreciate your interest in joining Affinity and encourage you to apply if this opportunity aligns with your experience and passion. While we are grateful to all applicants, only those selected for an interview will be contacted. If you don’t hear from us this time, we hope you’ll consider applying for future opportunities, we’d love to hear from you again.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Experience:

• Cleaning: 1 year (required)

Language:

• English (required)

Location:

• Toronto, ON M4P 1E4 (required)

Willingness to travel:

• 75% (preferred)

Work Location: In person