Operations Manager

Job Summary

Biaggi's Ristorante Italiano is seeking an experienced Operations Manager to help oversee restaurant operations, team performance, guest service, and business efficiency. This leadership position will work closely with the management and culinary teams to maintain high operating standards while supporting sales, labor management, employee development, and an exceptional dining experience.

Responsibilities

• Oversee daily restaurant operations and ensure consistent execution of company standards.
• Lead and support management and service teams across daily shifts.
• Monitor staffing, scheduling, labor costs, and operational efficiency.
• Coach managers and team members to improve performance and guest service.
• Help maintain food quality, service standards, cleanliness, and restaurant presentation.
• Review sales, labor, and operating performance and identify areas for improvement.
• Assist with inventory control, purchasing, receiving, and waste reduction.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Address guest concerns and resolve operational issues professionally.
• Coordinate with culinary leadership to maintain smooth front- and back-of-house operations.
• Support hiring, onboarding, training, and employee retention initiatives.
• Monitor equipment, facility, and maintenance needs.
• Assist with developing procedures that improve productivity and profitability.
• Prepare or review operational reports and communicate important updates to senior leadership.

Qualifications

• 4+ years of restaurant management or hospitality leadership experience.
• Previous multi-department or high-volume restaurant management experience preferred.
• Strong understanding of labor, food cost, inventory, and restaurant operations.
• Proven ability to lead, coach, and develop management teams.
• Excellent communication, organization, and problem-solving skills.
• Strong financial and business-management awareness.
• Comfortable using POS systems, scheduling software, Microsoft Office, and operational reports.
• Ability to work effectively during high-volume service periods.
• Flexible availability, including evenings, weekends, and holidays.
• Food safety certification is preferred.
• Must be able to remain on your feet for extended periods and lift up to 25 pounds.

Benefits

• Competitive annual salary
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Disability and life insurance
• Paid vacation
• 401(k) with company match
• Employee dining benefits
• Career advancement opportunities

About The Company

Biaggi's Ristorante Italiano is a casual Italian restaurant offering house-made and imported pastas, soups, salads, pizza, seafood, steaks, and desserts. Biaggi’s operates a growing group of restaurants and emphasizes professionalism, teamwork, employee development, and internal advancement.

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: In person