Operations Manager

Roles ResponsibilitiesKey Responsibilities

• Own the I2P process for an assigned entity/geography end-to-end - invoice receipt through payment release, query management, and period close - ensuring SLA and control adherence.
• Drive governance of the invoice-to-pay control environment: three-way matching, GR/IR ageing, LOA compliance, vendor reconciliation cadence, and audit readiness.
• Lead payment proposal review/approval and manage the interface for payment execution, including statutory and click-to-pay/H2H payments.
• Manage a team of Team Leads/Assistant Managers - performance management, capacity planning, hiring inputs, and capability building.
• Conduct periodic business reviews with internal/client stakeholders on delivery performance, ageing, and exceptions, driving resolution of systemic issues.
• Lead month-end and year-end close activities for the process, including accruals, provisioning, and vendor account clearing, and coordinate statutory/indirect tax support.
• Drive process improvement, standardisation, and automation (OCR, RPA, workflow) initiatives across the sub-process.
• Support transitions/knowledge transfer and process stabilisation for new scope or geographies.
  Educational RequirementBBA,BCom
  Preferred SkillsFinance Accounts->P2P,Finance Accounts->O2C,Finance Accounts->R2R
  Service LineBPO Service Line