Operations Manager

Job Overview:

We're looking for an experienced Holiday Let Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

• Manage the day-to-day operations of UK holiday lets and serviced accommodation properties.
• Oversee Airbnb and Booking.com accounts.
• Manage our channel manager (Lodgify) to ensure calendars and listings remain accurate.
• Handle guest communication via chat and phone with professionalism and excellent customer service.
• Manage bookings and calendars across multiple platforms.
• Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up pricing.
• Coordinate maintenance requests and liaise with contractors and tradespeople.
• Schedule and manage cleaning teams to ensure properties are guest-ready.
• Oversee guest check-ins and check-outs.
• Maintain property compliance documentation, including Gas Safety Certificates, EICRs, insurance documents, and other required records.
• Monitor operations, identify process improvements, and help reduce operational costs.
• Utilize dynamic pricing tools such as PriceLabs (or similar).
• Manage guest messaging automation platforms such as ChargeAutomation.

Requirements:

• 3+ years of experience managing holiday lets, serviced accommodation, or short-term rental operations (required)

Proven experience with:

• Airbnb
• Booking.com
• Lodgify or similar channel management software.
• Dynamic pricing tools (PriceLabs or equivalent).
• Guest messaging automation platforms (ChargeAutomation or similar).
• Excellent written and spoken English.
• Strong organizational and time management skills with the ability to manage multiple properties simultaneously.
• Ability to work independently with minimal supervision.
• Calm and professional when handling urgent situations, including guest complaints, maintenance emergencies, and lockouts.
• High attention to detail, especially regarding compliance, documentation, and operational accuracy.
• Comfortable using spreadsheets and reporting tools to monitor property performance and costs.
• Trustworthy and discreet when handling sensitive financial and owner information.
• A proactive, solutions-focused mindset that identifies problems and recommends effective solutions.

Why Join Us?

• Fully remote position.
• Work with a growing UK holiday let portfolio.
• Long-term opportunity with room for growth.
• Supportive and collaborative team environment.
• Opportunity to make a direct impact on operations and guest experience.

If you have the experience and operational mindset we're looking for, we'd love to hear from you.