Operations Manager

An exciting opportunity for an experienced Operations Manager to join an expanding hospitality group combining elevated food and drink with a distinctive leisure experience.

We’re looking for a hands-on multi-site operator who understands how to deliver a brilliant guest experience while building strong teams and driving commercial performance. A background in premium restaurants, bars or quality F&B-led leisure concepts would be a great fit.

THE ROLE

You will take responsibility for a portfolio of London venues, working closely with General Managers to improve standards, consistency and profitability.

This is a visible, site-based role with real scope to influence the business. You’ll support and challenge your teams, identify opportunities to grow sales and ensure each venue delivers an experience guests want to return for.

Your responsibilities will include:

• Leading and developing General Managers and their teams.
• Owning performance across multiple P&Ls, budgets and forecasts.
• Driving sales, productivity and cost control.
• Maintaining high standards across food, drink, service and presentation.
• Strengthening recruitment, retention and succession planning.
• Supporting new openings and operational improvements as the group grows.

WHAT WE’RE LOOKING FOR

• Proven multi-site leadership experience within an elevated hospitality business.
• Strong food and beverage knowledge, including experience with fresh food.
• A confident understanding of P&L management and the ability to turn numbers into practical action.
• A hands-on approach, with the energy and presence to support teams on the floor.
• Experience operating in the London market.
• A track record of developing people and building high-performing teams.
• Attention to detail and a clear understanding of what makes a great guest experience.
• A commercially minded, resilient approach and the confidence to lead through change.

You’ll care equally about your people, your guests and your results, bringing the consistency and leadership needed to help each venue perform at its best.