Operations Manager

Qualification:

· Bachelor’s degree in Hospitality Management, Business, or a related field preferred.

· Proven experience in a supervisory or managerial role within a resort, hotel, or hospitality environment. Front Office Manager experience is an advantage.

· Strong leadership and interpersonal skills with a focus on guest satisfaction.

· Excellent organizational and problem-solving abilities.

· Strong knowledge of hospitality software and systems is a plus.

· Flexibility to work evenings, weekends, and holidays as required.

· Locals will be prioritized.

Responsibilities include:

· Supervise daily resort operations, ensuring seamless coordination between departments such as housekeeping, front desk, maintenance, and guest services.

· Monitor the quality of guest services and respond promptly to any issues or concerns to maintain high levels of guest satisfaction.

· Ensure that all operational procedures are followed according to company standards and policies.

· Handle guest inquiries, requests, and complaints professionally, aiming for timely and effective resolution.

· Ensure guests receive personalized attention and a welcoming experience during their stay.

· Act as the point of contact for VIP guests and corporate groups, ensuring special requests are fulfilled.

· Supervise and support resort staff across various departments, ensuring they meet performance and service expectations.

· Provide ongoing training and development opportunities to enhance staff skills and service delivery.

· Conduct regular performance reviews, provide feedback, and implement corrective actions when necessary.

· Prepare regular reports on resort operations, including guest feedback, occupancy rates, and staff performance.