Operations Manager

About the role

This role is responsible for full operational oversight of the head office and branch locations, serving as the primary escalation point for all operational, administrative, warehouse, and fleet issues. The Operations Manager will make daily operational decisions within established authority limits and manage a team of approximately 14 people including warehouse foremen, driver foremen, administrative staff, and support personnel.

Key responsibilities

• Ensure smooth operations of head office and branches, serving as primary escalation point for operational, administrative, warehouse, and fleet issues
• Make daily operational decisions within established authority limits
• Manage and supervise approximately 14 staff members including warehouse foremen, driver foremen, administrative staff, and office support
• Set work targets and standards, conduct regular performance evaluations, and align operational standards across locations
• Recruit and develop staff under supervision
• Monitor stock accuracy through systems, reports, and periodic stock takes; decide on follow-up actions for discrepancies
• Approve storage policies, goods flow procedures, and handling of problematic stock
• Oversee delivery scheduling and fleet utilization through the Driver Foreman
• Ensure vehicle maintenance, licensing, and operational readiness are controlled
• Coordinate import processes including documentation, freight forwarding, and customs clearance

About you

• Minimum S1 education, any discipline, with attention to detail and good administration skills
• Minimum 5 years operational experience with at least 3 years at managerial level
• Experience in B2B distributor or trading companies
• Proficient in Accurate system, particularly inventory, purchasing, and sales modules
• Proven experience leading cross-functional teams of at least 15 people through supervisor or foreman structures
• Understanding of import procedures, customs processes, and inventory management principles
• Demonstrated track record of building SOPs or work systems from scratch
• High integrity and trustworthiness with budget and company information responsibility
• Able to operate independently, make field decisions and take responsibility for outcomes
• Able to build and standardize work systems, not just maintain existing routines
• Able to enforce discipline and work standards consistently across team
• Able to maintain accurate operational and inventory data as basis for decision-making
• Able to communicate actual conditions to Owner openly, including when problems occur