Operations Manager

Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family for the existing vacancy described below.

How you’ll contribute

The Operations Manager is a key player in our store who serves as a leader for the customer facing team. With empathy, they are committed to listening to customer requests and, with empathy, helping them get the job done with the right tools and equipment. Directly reporting to the store manager, the Operations Manager provides guidance and coaching to the on-site staff while collaborating with the store manager on strategies to grow the business. Responsibilities include:

• Works closely with the Branch/Hub Manager to develop annual plans and strategies to grow the business.
• Assists the Manager to coordinate daily activities for the team.
• Responsible for training, development, coaching and engaging employees.
• Fulfills the same duties as the Sales & Rental Associates/Coordinators when needed.
• Maximizes each sales opportunity with every customer either in person or on the phone.
• Resolves issues with the team.
• Monitors inventory and ensures that the right equipment is available at the right times.
• Oversees the quality of the product and merchandising for the location.
• Other duties as assigned.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws. Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What you bring to the table

• Post Secondary education preferred.
• Minimum of 5 years of rental or related experience
• 2 years of Supervisory experience is preferred.
• Valid Class 5 Driver’s License with clean abstract.
• Must be able to lift up to 50lbs on a regular basis.
• Strong leadership, influencing, communication and organizational skills.
• Must possess excellent customer service and interpersonal communication skills.
• Flexibility, ability to multi-task and work effectively in a fast-paced environment
• Excellent decision making and problem-solving skills.
• Experience with Microsoft Office Suite (Word, Excel).

Why you’ll love working here

• Safety is our #1 priority
• Competitive wages and bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight-knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.