Operations Manager

Location

Enfield

Job ref:

130958

Published:

about 6 hours ago

About the Role

The Operations Manager is responsible for leading and managing warehouse and transport operations, ensuring the safe, efficient and cost-effective movement of goods whilst delivering exceptional service to customers.

The role provides leadership to Warehouse Supervisors, Transport Supervisors and operational teams, ensuring operational performance, colleague engagement, compliance and continuous improvement objectives are achieved.

Working closely with the senior leadership team, the Operations Manager drives operational excellence, maintains high standards of health and safety, and supports the delivery of the organisation's strategic objectives.

Key Responsibilities

Operational Leadership

• Provide overall leadership and management of warehouse and transport operations.
• Directly manage Warehouse Supervisors and Transport Supervisors, ensuring clear objectives, performance expectations and accountability.
• Monitor daily operational performance and ensure workloads are effectively planned and resourced.
• Conduct regular operational meetings with supervisors to review priorities, performance and service levels.
• Drive a culture of accountability, teamwork and continuous improvement throughout the operation.
• Support the implementation of operational projects and business improvement initiatives.
• Ensure customer requirements and service expectations are consistently achieved.

Warehouse Management

• Oversee all warehouse activities
• Ensure stock is accurately managed and maintained at all times.
• Take ownership of stock integrity and inventory accuracy.
• Lead stock investigations and implement corrective actions.
• Ensure warehouse processes are compliant, efficient and aligned with business objectives.
• Review warehouse performance and identify opportunities to improve productivity and service.

Transport Management

• Provide leadership and support to Transport Supervisors.
• Ensure transport operations are effectively planned and executed to meet customer delivery requirements.
• Monitor transport performance, driver compliance and fleet utilisation.
• Support driver performance management, coaching and development activities.
• Oversee transport compliance, vehicle compliance and operational standards.
• Support accident, collision and vehicle incident investigations.
• Ensure all transport operations comply with relevant legislation and company policies.

Health, Safety and Compliance

• Promote and maintain a strong health and safety culture across all operational functions.
• Ensure safe systems of work are implemented and adhered to.
• Lead operational compliance activities relating to warehouse and transport operations.
• Manage and investigate accidents, incidents, near misses and safety concerns.
• Take ownership of incident reporting systems and follow-up actions.
• Conduct regular safety reviews and drive continuous improvement in operational safety.
• Ensure weekly fire alarm testing and other compliance activities are carried out in line with company requirements.

People Management

• Lead, motivate and develop supervisors and operational colleagues.
• Conduct regular one-to-one meetings, coaching sessions and performance reviews.
• Support succession planning and employee development.
• Manage colleague performance issues fairly and consistently.
• Encourage employee engagement and promote positive working relationships.
• Ensure staffing levels are appropriately managed to support operational requirements.
• Authorise and manage operational overtime budgets in line with business requirements.

Commercial and Operational Performance

• Participate in weekly commercial stock meetings.
• Monitor operational KPIs, service levels and productivity metrics.
• Analyse operational performance and implement improvement plans where required.
• Support budget management and cost-control initiatives.
• Drive efficiencies across warehouse and transport operations.
• Ensure operational resources are utilised effectively and sustainably.

Continuous Improvement

• Lead operational efficiency and business improvement projects.
• Review existing processes and implement best practice solutions.
• Encourage innovation and employee involvement in continuous improvement initiatives.
• Work collaboratively with other departments to improve operational effectiveness.
• Support business change programmes and operational development plans.

Essential Skills and Experience

• Proven experience in an Operations Manager, Warehouse Manager, Transport Manager or similar leadership role.
• Strong leadership and people management experience.
• Demonstrable experience managing warehouse and transport operations.
• Knowledge of health and safety legislation and operational compliance requirements.
• Experience of stock control and inventory management.
• Strong understanding of transport and logistics operations.
• Experience managing operational performance through KPIs and reporting.
• Excellent communication and interpersonal skills.
• Ability to coach, motivate and develop teams.
• Strong problem-solving and decision-making capabilities.
• Experience driving continuous improvement and operational change.
• Proficient in Microsoft Office and operational management systems.

Personal Qualities

• Strong leadership presence with the ability to inspire and influence others.
• Highly organised with excellent planning and prioritisation skills.
• Commercially aware and results focused.
• Proactive with strong drive and initiative.
• Structured and detail-orientated approach.
• Ability to remain calm under pressure and make informed decisions.
• Strong collaboration and relationship-building skills.
• Committed to high standards of customer service and operational excellence.
• Positive, enthusiastic and accountable.
• Team-focused with a hands-on management style.

Key Performance Indicators (KPIs)

Performance in the role will be measured against the following key performance indicators:

• Customer service and delivery performance.
• Warehouse productivity and accuracy levels.
• Stock accuracy and inventory integrity.
• Transport performance and fleet utilisation.
• Health and safety performance metrics.
• Compliance audit results.
• Employee engagement and retention.
• Operational cost control.
• Overtime management.
• Continuous improvement project delivery.
• Accident and incident reduction.
• Overall operational efficiency and service excellence.