Operations Manager

About the role

As our Distribution Operations Manager, you will take full ownership of our day-to-day warehouse and transport logistics. This is not a hands-off desk job. You will lead from the front line, working directly alongside your crew of a warehouse manager, warehouse 2IC, fleet coordinator, storepersons and delivery drivers. While you will drive strategic efficiency and system improvements, you will also be right there on the warehouse floor—actively picking, packing, and dispatching orders during peak seasons to ensure our premium products get out the door seamlessly.

Team head count of approximately 20+ staff.

Key responsibilities

• Lead from the warehouse floor by actively jumping into inbound receiving, stock picking, heavy packing, and high-reach forklift operations—especially during high-volume peak periods.
• Oversee end-to-end inventory storage, accurate stock rotation, and safe handling across three distinct temperature zones: Ambient, Chilled, and Frozen.
• Own our warehouse workflows by mastering and advancing our RF-SMART WMS system, maximizing scanning accuracy, and eliminating picking anomalies.
• Enforce and personally uphold impeccable health, safety, and hygiene regulations across all temperature zones (HACCP/ACO standards).
• Hire, train, and schedule drivers and warehouse assistants, fostering a tight-knit culture centred around a hardworking, "can-do" attitude.

About you

• Direct, practical experience working with RF-SMART WMS or closely related modern inventory management platforms.
• Proven background managing inventory across ambient, chilled, and frozen food categories.
• A true "lead-by-example" professional who thrives in a fast-paced environment and takes pride in working shoulder-to-shoulder with their team.
• 3+ years in a Warehouse Manager, Logistics Supervisor, or Operations Manager role within the food, beverage, or FMCG industry.
• A current Forklift License (LF) is essential.
• A Medium Rigid (MR) truck licence is a major bonus.
• Solid understanding of Australian food safety standards, HACCP protocols, and heavy vehicle transport compliance.

About us

At Feel Good Foods, we are more than just a distributor—we are brand ambassadors. Since 2009, we have grown from a single truck into a premier distributor of alternative, organic, and artisan food and beverage brands, serving hundreds of independent grocers, cafes, and gourmet stores across Victoria and Tasmania. We have just moved into our brand-new, state-of-the-art warehouse facility in Epping.

Benefits

• Work out of our newly constructed, state-of-the-art warehouse facility in Epping.
• Join a supportive, passionate, and fast-moving family business that loves unique artisan brands.
• Generous staff discounts on our entire range of premium and alternative food and beverage products.