Operations Manager

OPERATIONS MANAGER | FABE

Piccolo Me | Sol Bowl | Go Dark Brands

WE ARE HIRING:

At FABE, we don’t just run brands—we build obsessed communities around them. From our flagship espresso powerhouses at Piccolo Me to the clean, vibrant health movement of Sol Bowl and our cutting-edge Go Dark virtual kitchens, we operate at the intersection of product excellence, culture, and retail tech.

We are growing fast, breaking traditions, and leveraging AI, smart digital tools, and progressive marketing to redefine what multi-site retail and franchising look like.

To fuel our next expansion phase, we’re looking for a high-octane Operations Manager who knows how to hustle, lead franchise partners, and master the evolving digital landscape.

WHO YOU ARE

You are an experienced multi-site operator who thrives in high-growth environments. You get that modern hospitality isn't just about smooth shift runs and brand standards—it’s about data-driven decisions, seamless tech integration, customer connectivity, and rapid execution.

• You Have the Hustle: You are hands-on, proactive, and resilient. You don’t wait for solutions—you build them.
• You Know Franchising: You understand the delicate balance between brand consistency, profitability, and franchisee coaching.
• You Speak Tech & AI: You embrace automation, AI tools, POS ecosystems, delivery aggregator management, and data analytics to optimise store efficiency and sales.
• You Know Great Coffee & Food: Coffee background is a huge plus—you respect the craft and understand high-volume speed without sacrificing quality.
• You're a Growth Driver: You are obsessed with unit-level economics, YOY sales growth, customer retention, and brand expansion.

WHAT YOU’LL DO

• Franchise Leadership & Performance: Partner with franchisee owners to boost unit profitability, optimise COGS, and hit top-line sales targets.
• Tech & Digital Integration: Drive adoption of internal tech platforms, AI operational tools, digital ordering systems, and delivery channel optimisations across all brands.
• Brand Standards & Consistency: Ensure the signature vibe, product quality, and customer service of Piccolo Me, Sol Bowl, and Go Dark are flawlessly executed across every venue.
• Strategic Growth & Launch Execution: Lead operational rollouts for new sites, virtual concepts, product innovations, and marketing campaigns.
• Customer Experience & Relationship Management: Maintain exceptional customer engagement channels and maintain strong, collaborative relationships across our franchise network.

WHAT’S IN IT FOR YOU?

• Be Part of a Progressive Culture: Work alongside visionary founders and a forward-thinking executive team that moves fast and encourages bold ideas.
• Cutting-Edge Tools: Direct access to industry-leading marketing technology, smart systems, and AI integration.
• Real Career Velocity: As FABE grows, your footprint grows. This is a role with high visibility and room to scale.
• Competitive Package: Attractive salary package and all the specialty coffee you can drink.

Ready to Lead the Evolution?

If you have the experience, the technical literacy, and the relentless hustle to lead FABE’s operations into the future, we want to hear from you.

Apply Now with your Resume & a brief note on why you're ready to hustle with FABE.

Pay: $85,000.00 – $95,000.00 per year

Experience:

• Multi-site franchising: 1 year (Preferred)
• Multi-unit franchising: 3 years (Preferred)
• Coffee / Cafe: 2 years (Preferred)

Work Location: Hybrid remote in North Rocks NSW 2151