Operations Manager

Foleys is looking for an experienced Operational Manager to take the lead across our Dunedin Service Plumbing and Electrical operations.

This is a key leadership role responsible for the day-to-day performance, people and success of our Service Plumbing and Electrical divisions. Working closely with the Technical Support Leads and wider Dunedin leadership team, you’ll help drive operational excellence, develop our people and ensure we continue to deliver quality outcomes for our customers.

What you'll be doing

This is a hands-on operational leadership role where you’ll have the opportunity to make a real impact.

You’ll be responsible for:

• Leading the day-to-day operations across Service Plumbing and Electrical
• Setting clear direction and expectations for your teams and leaders
• Taking ownership of budgets, P&L, margins and overall commercial performance
• Identifying opportunities to improve productivity, profitability and revenue
• Working closely with the Technical Support Leads to ensure technical, quality and compliance requirements are met
• Building and maintaining strong relationships with key customers
• Supporting business development and identifying opportunities to grow the service business
• Overseeing customer issues and ensuring they are resolved quickly and effectively
• Making sure our people, vehicles, equipment and other resources are being used effectively
• Leading recruitment, development, performance and succession planning across the divisions
• Working collaboratively with the wider Dunedin leadership team to support the success of the branch

About you

We’re looking for someone who can lead people, understand the numbers and get things done.

You’ll bring:

• Proven experience in an operational management, senior leadership or senior supervisory role
• Strong commercial understanding, with experience managing budgets, P&L or business performance
• A track record of leading and developing teams
• The confidence to make decisions, manage competing priorities and hold people accountable
• Strong customer and relationship management skills
• Excellent communication and problem-solving skills
• A practical approach to improving systems, processes and performance
• An understanding of service-based operations
• Confidence working with business systems and financial information
• Experience in plumbing, electrical, construction, trades or another service-based industry would be highly advantageous.
• A relevant management, business or trade qualification would also be beneficial, but we're primarily interested in your leadership experience, commercial capability and ability to run a successful operation.

Why Foleys?

Foleys has been part of the New Zealand trades industry for more than 90 years. We’re a people-focused business with a strong reputation and a clear focus on providing security and opportunity for our people.

This is an opportunity to step into a key leadership position within our Dunedin operation and have genuine influence over how the business performs and grows.