Operations Manager

Company Description

Aether Education is an educational institution based in Hong Kong. We are not only educators but also co-creators of Hong Kong's educational ecosystem, well-versed in IB, A-Level, IGCSE, DSE, and other curricula, and familiar with the pathways and cultural differences of local prestigious and international schools. Our mission is to become Hong Kong's leading elite education consulting institution, crafting a path to success beyond academics for each student.

Position Overview

We are looking for a highly organized, proactive, and service-minded Operations Officer to keep our center running smoothly so tutors can focus on teaching and students can focus on learning.

Key Responsibilities

1. Operations Management

· Oversee daily operations of the tutorial center, ensuring efficient processes and workflows.

· Develop and implement operational policies and procedures to enhance productivity.

· Manage scheduling and coordination of admissions consultants, tutoring sessions and staff assignments.

· Monitor inventory and order supplies as needed to maintain a well-equipped center.

· Assist in budgeting and financial management, including tracking expenses and revenue.

2. Receptionist Duties

· Greet and assist students, parents, and visitors in a friendly and professional manner.

· Answer phone calls, respond to inquiries, and manage communications via email and social media.

· Maintain an organized and welcoming reception area.

· Schedule appointments and manage the calendar for admissions consultants, tutors and staff.

· Handle administrative tasks such as filing, data entry, and maintaining student records

3. Client Relationship Management

· Build trust and long-term relationships with prospective and current families.

· Provide exceptional pre-sales and after-sales service to maximise client satisfaction and referral business.

· Coordinate trial lessons, diagnostic assessments, and consultation sessions.

4. Marketing & Outreach Support

· Participate in open days, school fairs, webinars, and off-site promotional events.

· Contribute ideas and content for social media, newsletters, and success stories (subject to company approval).

Qualifications & Experience

Essential:

• 1–2+ years of experience in administrative, operations or coordinator roles within the education / tutoring industry.
• Outstanding organizational skills and attention to detail
• Strong customer service orientation with a friendly, calm, and professional demeanor
• Proficiency with Google Workspace (Docs, Sheets, Calendar), Microsoft Office, and basic CRM/scheduling software
• Excellent written and verbal communication skills (Cantonese, English, and Mandarin)
• Willing to work on Saturdays
• Ability to multitask in a busy, sometimes noisy environment
• High level of integrity when handling payments and sensitive student/family information

What We Offer

• A competitive salary and benefits package
• A key role in a supportive, mission-driven start-up environment.
• Opportunities for professional development and growth.