Operations Manager

Job Title: Operations Manager
Department: Hospital Operations / Administration
Reporting To: COO / Director
Location: Avera Heart Hospital, Coimbatore

Job Summary

The Operations Manager is responsible for overseeing the day-to-day hospital operations and ensuring smooth, efficient, and coordinated functioning of clinical and non-clinical services. The role focuses on operational efficiency, patient experience, interdepartmental coordination, manpower utilization, compliance, and implementation of management decisions.

Key Responsibilities

• Oversee the day-to-day operations of the hospital and ensure smooth functioning of all departments.
• Coordinate with clinical, nursing, administration, billing, pharmacy, laboratory, radiology, housekeeping, security, maintenance, and other support departments.
• Monitor patient flow, admission, discharge, transfer, appointment, and other operational processes.
• Ensure efficient utilization of manpower, infrastructure, equipment, and other hospital resources.
• Monitor departmental performance and ensure adherence to established SOPs, policies, and operational standards.
• Identify operational gaps and coordinate with concerned HODs for timely corrective action.
• Monitor patient experience and address operational issues affecting patient satisfaction.
• Coordinate with doctors, consultants, HODs, and support teams for smooth delivery of hospital services.
• Monitor service quality, turnaround times, productivity, and operational KPIs.
• Ensure effective implementation of management instructions and follow up on action points.
• Prepare and review daily, weekly, and monthly operational MIS reports for management.
• Conduct or coordinate regular operational review meetings and maintain minutes/action trackers.
• Coordinate manpower requirements, duty schedules, deployment, and operational staffing needs with HR and respective HODs.
• Ensure compliance with hospital policies, statutory requirements, NABH standards, and applicable regulatory requirements.
• Coordinate with Quality/NABH team for implementation and monitoring of quality and patient-safety initiatives.
• Monitor housekeeping, security, biomedical waste management, facility management, and other support services.
• Coordinate preventive maintenance and resolution of operational issues involving hospital infrastructure and equipment.
• Support emergency preparedness, disaster management, fire and safety initiatives, and business continuity activities.
• Coordinate with vendors and service providers for operational requirements and service delivery.
• Monitor complaints, incidents, feedback, and grievances and ensure appropriate follow-up and closure.
• Maintain effective communication and coordination between management and various departments.
• Perform any other duties and responsibilities assigned by the COO/Director.

Qualification & Experience

• Qualification: Graduate in Hospital Administration, Healthcare Management, Business Administration, or any relevant discipline.
• Preferred: MBA/MHA/PG Diploma in Hospital Administration or Healthcare Management.
• Experience: 5–10 years of relevant experience in hospital operations/administration.
• Experience in a multispecialty/cardiac hospital is preferred.
• Strong knowledge of hospital processes, patient flow, departmental coordination, and healthcare operations.

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person