Operations Manager

The Operations Manager drives day-to-day tactical operations, efficiency, and quality control across all store locations and micro-kiosks, while actively supporting business expansion through site evaluation, new store launches, and local commercial partnerships. This role bridges hands-on store execution with growth support—ensuring smooth workflows, strict recipe adherence, accurate stock management, and high store profitability while helping scale the brand's physical footprint.

Key Responsibilities & Accountabilities

1. Store Operations & Field Quality Control

• Perform regular store visits and field audits across all outlets to ensure clean, safe, and brand-compliant store environments.
• Monitor speed of service and queuing efficiency, especially during peak morning and student rush hours.
• Ensure 100% compliance with beverage/food recipes, portion sizes, presentation, and hygiene standards.
• Troubleshoot immediate store-level operational challenges (equipment maintenance, POS issues, stock shortages).

2. Growth, Expansion & Site Development (20%)

• Site Evaluation: Conduct foot-traffic studies, demographic assessments, and technical checks (water/electrical capacity) for prospective kiosk locations.
• New Store Openings (NSO): Lead operational readiness for new store setups—coordinating equipment installation, initial stock setup, and soft launches.
• Landlord & Leasing Liaison: Assist ownership in communicating with mall leasing managers, private property owners, and local authorities.
• Local Business Development: Identify and execute local marketing opportunities, student partnerships, school event sponsorships, and bulk/catering orders.
• Franchise Support: Assist with onboarding new franchise partners by delivering operational training and site launch guidance.

3. Inventory Control & Cost Management

• Monitor store-level stock levels to prevent stockouts and overstocking of dairy, syrups, coffee beans, cups, and packaging.
• Conduct weekly physical stock takes and reconcile inventory variance against Point-of-Sale (POS) system records.
• Enforce strict First-In, First-Out (FIFO) stock rotation to minimize waste, spoilage, and shrinkage.
• Liaise with central distribution and suppliers for timely ingredient replenishment.

4. Team Leadership & Workforce Management

• Supervise, coach, and mentor Branch Managers, Lead Baristas, and store staff across all locations.
• Manage weekly shift scheduling and labor hours to match foot-traffic trends while controlling labor costs.
• Onboard and train new staff on drink preparation, customer service standards, machine care, and POS handling.
• Conduct regular performance evaluations and manage attendance and punctuality records.

5. Daily Cash & Compliance Management

• Enforce daily cash reconciliation and end-of-day (EOD) sales reporting protocols across stores.
• Conduct periodic cash drawer audits and review POS void/discount logs to maintain financial integrity.
• Ensure store permits, health cards, and local government (LGU) sanitary compliance are up-to-date across all locations.

Required Qualifications & Experience

• Experience: 3–5 years of operational supervisory or managerial experience preferably in high-volume Quick-Service Restaurants (QSR), coffee chains, or milk tea micro-franchises.
• Growth/BizDev Exposure: Hands-on experience in assisting with new store launches (NSOs), site inspections, or local store marketing initiatives.
• Education: Bachelor’s degree or diploma in Business Administration, Hospitality Management, Hotel & Restaurant Management (HRM), or a related field.
• Technical Skills: Proficient in Point-of-Sale (POS) systems, MS Excel / Google Sheets for inventory tracking, and cash audit procedures.
• Mobility: Willingness to travel frequently across current and prospective store locations within Metro Manila.

Key Competencies & Core Skills

• Commercial & Growth Mindset: Keen eye for retail site feasibility, foot-traffic flow, and local revenue opportunities.
• Hands-on Leadership: Willingness to work on the store floor during rush hours and lead by example behind the counter when needed.
• Problem-Solving & Agility: Fast-acting under pressure to resolve supply issues, equipment repairs, or launch delays.
• Stakeholder Management: Confident communication skills in Tagalog and English to deal with store staff, landlords, suppliers, and franchisees.

Pay: Php25,000.00 - Php30,000.00 per month

Ability to commute/relocate:

• Quiapo: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Operations management: 3 years (Preferred)

Location:

• Quiapo (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person