Operations Manager

Job Overview

WE DO EXPRESS PTE. LTD. is a Singapore-registered logistics and supply chain services company supporting cross-border e-commerce logistics, international freight forwarding, warehousing and distribution activities.

We are seeking an experienced Operations Manager to oversee and coordinate day-to-day logistics operations. The successful candidate will work closely with internal teams, logistics partners, freight forwarders, warehouse personnel and customers to ensure that shipments and operational activities are handled efficiently and according to agreed service requirements.

Key Responsibilities

• Manage and coordinate daily logistics and supply chain operations, including shipment processing, transportation, warehousing and delivery activities.
• Oversee the movement of inbound and outbound shipments and ensure that operational schedules are properly coordinated.
• Coordinate with freight forwarders, carriers, warehouse operators, delivery partners and other logistics service providers.
• Monitor shipment status and follow up on delays, exceptions, missing documentation and other operational issues.
• Coordinate cross-border logistics activities and support international shipment arrangements where required.
• Oversee warehouse and distribution activities to ensure accurate receiving, storage, picking, packing and dispatch processes.
• Develop and maintain operational procedures to improve workflow, service quality and delivery efficiency.
• Monitor operational performance, delivery schedules, shipment accuracy and service standards.
• Review logistics costs and operational resources and identify opportunities to improve efficiency.
• Manage and allocate manpower according to operational requirements and shipment volumes.
• Provide guidance and support to operations staff and coordinate daily work assignments.
• Maintain accurate operational records, shipment documentation, inventory information and performance reports.
• Work with customers and business partners to resolve operational enquiries and service-related issues.
• Coordinate with relevant teams on customs documentation, shipment requirements and cross-border procedures where applicable.
• Ensure that operations are carried out in accordance with company procedures, contractual requirements and applicable workplace and logistics regulations.
• Prepare regular operational reports and provide management with updates on performance, issues and improvement opportunities.
• Support the implementation of new logistics processes, customer accounts and operational projects.
• Perform other operational and coordination duties related to the company's logistics and supply chain activities.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, Transport Management or a related field is preferred.
• Relevant experience in logistics, freight forwarding, warehousing, transportation or e-commerce fulfilment will be an advantage.
• Experience in coordinating logistics operations and working with external logistics partners.
• Good understanding of shipment handling, warehouse processes and delivery coordination.
• Familiarity with cross-border logistics and international freight processes is an advantage.
• Strong organizational and problem-solving skills.
• Good communication and coordination skills.
• Able to manage multiple operational matters and priorities in a fast-paced environment.
• Proficient in Microsoft Office and comfortable working with logistics or inventory management systems.
• Able to work independently as well as coordinate effectively with internal and external stakeholders.
• Detail-oriented with good follow-up and documentation skills.

Working Environment

The position involves coordination between office-based operations, warehouse activities, transportation partners and external logistics service providers.

The Operations Manager is expected to maintain effective communication across different operational functions and ensure that shipments, warehouse activities and delivery arrangements are coordinated in a timely and organized manner.

Key Performance Areas

• Shipment and delivery coordination
• Warehouse and distribution efficiency
• Cross-border logistics support
• Freight and transportation coordination
• Operational accuracy and documentation
• Service quality and issue resolution
• Manpower and resource coordination
• Process improvement and cost efficiency

Pay: $6,000.00 - $10,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Yishun