Operations Manager

Role: Operations Manager
Location: Durrington
Salary: £50,0000

We are looking for an experienced and proactive Operations Manager to join a busy wastewater and drainage operation on a 6-month contract. This is a hands-on operational role, responsible for ensuring the smooth running of day-to-day activities, supporting drivers and field teams, and maintaining a high level of service for clients.

The successful candidate will be confident managing a fast-paced environment where priorities can change quickly, with the ability to make decisions, resolve issues and keep operations running efficiently.

Key Responsibilities

• Take full ownership of operational issues from start to finish, ensuring problems are resolved rather than passed between shifts or teams.
• Manage and coordinate day-to-day wastewater and drainage operations, ensuring jobs are planned and completed efficiently.
• Work closely with drivers, planners, customers, subcontractors and management teams to ensure operational requirements are understood and delivered.
• Monitor reactive and planned works, responding quickly to changes, emergencies and operational challenges.
• Keep all relevant stakeholders updated throughout the process, particularly where there are delays, incidents or changes to planned work.
• Support the planning and allocation of drivers and vehicles to ensure resources are used effectively.
• Ensure operational records, trackers, permits, reports and systems are kept accurate and up to date.
• Monitor driver and team performance, addressing issues where required and promoting a strong culture of accountability.
• Ensure teams follow company procedures, health & safety requirements and client-specific processes.
• Assist with investigating incidents, vehicle damage, service issues and customer complaints, ensuring appropriate actions are followed through to completion.
• Identify opportunities to improve operational efficiency, communication and service delivery.
• Provide regular updates and reports to senior management on operational performance, issues and key priorities.

About You

• Previous experience in an Operations Manager, Operations Supervisor or similar operational management role, ideally within wastewater, drainage, utilities, transport or a similar environment.
• Strong planning and decision-making skills, with the ability to manage competing priorities and remain calm under pressure.
• Excellent communication skills with the confidence to deal with customers, drivers, planners, subcontractors and senior management.
• Highly organised and detail-focused, with experience managing reports, trackers, permits, systems and operational paperwork.
• A strong people manager who can support, motivate and challenge team members when required.
• Comfortable working in a fast-paced, reactive environment where priorities can change throughout the day.
• A proactive approach with the ability to identify problems, take ownership and find practical solutions.
• Strong sense of accountability, with a focus on getting things done and maintaining operational continuity.
• Good IT and administrative skills, with the ability to work confidently across multiple systems.

For more information call Charlotte on 01942243400

Pay: £50,000.00 per year

Work Location: In person