Operations Manager

ABOUT BREWCI

Brewci is a premium coffee and experience brand under AAM Vertex. We serve specialty coffee, curated food, and a warm, modern coffee shop experience. We're building a brand that people come back to. We are brand-led and team-fronted, so the person in this role is part of the face of the coffee shop.

THE ROLE

We're hiring an Operations Manager to run day-to-day operations at Brewci. You'll manage staff, inventory, vendors, and systems, and make sure every shift runs smoothly. This is not a "sit in the back" job. We want someone who can walk the floor, fix what isn't working, and keep the coffee shop running like clockwork.

KEY RESPONSIBILITIES

Day-to-Day Operations

• Oversee daily operations to ensure smooth workflow
• Ensure opening and closing procedures are followed properly
• Monitor cash handling, POS transactions, and daily sales reports
• Handle customer complaints and resolve operational issues
• Ensure compliance with health, safety, and hygiene standards
• Maintain records of transactions, receipts, and dispatches

Staff Management

• Manage staff scheduling, shifts, and attendance
• Train and supervise staff to maintain service standards
• Ensure staff follows company SOPs and maintain discipline
• Coordinate with HR for hiring, onboarding, and training
• Partner with managers and cross-functional teams to resolve employee concerns effectively

Inventory & Vendor Management

• Monitor inventory levels and coordinate with suppliers for timely restocking
• Track and manage stock, wastage, and cost control
• Handle vendor negotiations and maintain supplier relationships
• Liaise with the logistics department for deliveries and supplies

Operations & Reporting

• Prepare daily, weekly, and monthly operational reports
• Monitor KPIs and suggest improvements
• Develop and implement operational policies and procedures
• Manage budgets and track operational expenses
• Ensure equipment is maintained and repaired when needed
• Conduct regular audits of stock, cash, and operational processes

Growth & Expansion

• Coordinate with the marketing team for promotions and events
• Assist in expansion planning for new outlets
• Maintain relationships with local authorities for permits and compliance

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, Supply Chain, or a related field
• 1+ years of experience in HR, People Operations, or employee support roles
• Strong organizational and multitasking skills
• Ability to manage a team and handle pressure
• Good communication and interpersonal skills
• Basic knowledge of inventory management and cost control
• Proficiency in Microsoft Office (Word, Excel)
• Ability to work independently and take ownership

NICE TO HAVE

• Experience in F&B, hospitality, or retail operations
• Knowledge of POS systems and inventory software
• Experience in vendor negotiation and cost control
• Basic understanding of health and safety regulations

WHAT WE OFFER

• Competitive salary package
• Hands-on role with real ownership of daily operations
• Opportunity to grow with a fast-expanding coffee shop brand
• Work in a dynamic, fast-paced environment
• Direct line to leadership and decision-making
• Staff meals and discounts

Work Location: In person