Operations Manager

Are you passionate about orchestrating flawless events in a stunning, romantic setting?

We are seeking an experienced Operations Manager to join our dynamic team at Danby Castle Barn. This role is pivotal in ensuring the seamless execution of weddings and events, overseeing all operational aspects from planning to execution. The ideal candidate will possess a keen eye for detail, exceptional organisational and administrative skills, and a strong ability to lead and motivate teams. If you thrive in a fast-paced environment, excel in problem-solving, and are dedicated to delivering exceptional customer experiences, we invite you to apply and be part of creating unforgettable moments for our clients on their special day.

REQUIREMENTS:

1. MUST have 3-5 years of experience in the role or similar position with proven track record of target attainment.

2. MUST have strong leadership and delegation skills.

3. MUST have excellent communication, organisation, and problem-solving skills.

4. MUST have excellent administration skills.

5. MUST be a UK citizen or have legal work eligibility in the UK.

6. MUST have valid driver’s license and transportation to and from work.

7. MUST have a clear criminal record.

ROLE RESPONSIBILITIES SUMMARY:

Reporting to the venue General Manager.

Acting on behalf of the General Manager in their absence.

Keeping abreast with all relevant industry laws and regulations to safeguard the venue.

Ensuring all relevant Health and Safety laws and procedures are adhered to.

Ensuring mandatory yearly re-training is carried out for all staff in Fire Safety, Manual Handling, Health and Safety, COSHH and any other essential training.

Ensuring all venue staff, study and adhere to company and legal policies and procedures.

Completing recruitment administration tasks such as advertising job vacancies on the standard recruitment platforms, vetting CVs, and setting up interviews.

Conducting interviews as needed and completing all on-boarding steps.

Keeping staff files up to date and ensuring that GDPR is fully in.

Conducting the full venue induction training with new staff.

Carrying out regular performance reviews and supporting staff development and growth.

Overseeing staff training and development utilising the existing training software.

Carrying out staff complaint/grievance investigations and disciplinary actions as required.

Calculating hourly pay for hourly contracted staff and submitting to General Manager (GM) for their review.

Preparing the staff rota and managing this as well as all staff holidays using the HR software for the venue and informing staff accordingly.

Collecting and reviewing all HOD statistics to ensure accuracy and providing this to the General Manager for submission to Head Office weekly. Ensuring all staff record daily statistics correctly and on time.

Overseeing till system and reports. Resolving discrepancies.

Overseeing bar and cellar maintenance and stock.

Ordering stock and venue supplies.

Liaising with suppliers for goods and services delivery, signing off any delivery notes and handling of returns as needed.

Attending to guests, as required, and dealing with any guest complaints and/or requirements as necessary.

Processing sales/refunds/cashing up as required.

Maintaining a positive work environment and promoting staff morale, challenging negativity, and working towards positive outcomes.

Reviewing and improving operational procedures to ensure smooth delivery and guest satisfaction.

The above summary includes the responsibility of the role but is not limited to.

Job Type: Full-time

Pay: £32,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Work Location: In person