Operations Manager

The Operations Manager will be overseeing daily operations, coordinating manpower and branch activities, monitoring team performance, and ensuring that operational targets and service requirements are met efficiently and consistently.

Duties and Responsibilities:

• Assist in overseeing and monitoring daily operations across assigned branches and operational areas.
• Coordinate manpower deployment, work schedules, assignments, and operational coverage based on business requirements.
• Monitor the attendance, productivity, performance, and work output of Operations personnel.
• Provide guidance and operational support to Supervisors, Team Leaders, Leadmen, Fieldworkers , Data Station personnel, and other Operations staff.
• Monitor branch and field operations to ensure compliance with Company policies, procedures, work instructions, and operational standards.
• Coordinate with Branch Heads, Supervisors, Team Leaders, Quality Assurance, HR, Data Station, and other departments regarding operational requirements and concerns.
• Identify and promptly address operational issues, manpower gaps, schedule concerns, delays, and other matters affecting daily operations.
• Review operational reports, schedules, productivity records, and other relevant data to monitor performance and identify areas for improvement.
• Prepare, consolidate, and submit operational reports, accomplishment reports, manpower updates, and other required documentation.
• Monitor the quality and accuracy of operational outputs and coordinate with the Quality Assurance team regarding identified concerns and corrective actions.
• Assist in implementing process improvements to enhance productivity, efficiency, accuracy, and service quality.
• Assist in coordinating employee assignments, temporary designations, schedule adjustments, and branch coverage, subject to Management approval.
• Assist in the orientation and deployment of newly assigned or transferred personnel.
• Monitor the availability of operational tools, equipment, materials, and other resources necessary for daily operations.
• Assist in handling operational escalations, branch concerns, employee concerns, and other matters requiring immediate attention.
• Coordinate with Human Resources regarding manpower requirements, attendance concerns, employee performance, and other personnel-related matters.
• Conduct or assist in operational meetings, briefings, and discussions to communicate assignments, schedules, updates, and Management directives.
• Monitor the implementation of corrective actions, operational recommendations, and agreed action items.
• Support effective communication and coordination among branches, field personnel, and internal departments.
• Promote teamwork, accountability, discipline, professionalism, and compliance with Company policies and operational standards.
• Perform other related duties and responsibilities as may be assigned by the Management.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Management, Industrial Engineering, or a related field.
• Preferably with 2–4 years of experience in operations, field management, branch operations, or a related supervisory role.
• Experience in managing or coordinating field personnel and multiple operational areas is an advantage.
• Strong leadership, communication, coordination, and problem-solving skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Office and other relevant business applications.
• Ability to analyze operational data and prepare reports.
• Willing to conduct field monitoring and travel to assigned branches as required.
• Highly organized, proactive, dependable, and capable of working under pressure.
• Ability to work independently while maintaining effective coordination with Management and different departments.

Work Location: In person