Operations Manager

About Wonder

Wonder is a fast-growing payments gateway and FinTech platform serving merchants across Hong Kong, Singapore, and Asia Pacific. We help merchants get paid seamlessly — anytime, anywhere.

We’re the first digital‑first, unified payments gateway in Hong Kong and Singapore. Merchants can complete self‑service KYC in minutes, onboard quickly, open an account, collect payments, and manage transactions in real time — all from one mobile app. Our core products include the Wonder App (mobile), Wonder Smart Terminal (O2O payments), Wonder Card (corporate card), and Wonder Dashboard. For eligible merchants, we also offer instant settlement (T+0) — one of the first in both markets.

Backed by PCCW and HSBC, Wonder is scaling rapidly across the region, with offices in Hong Kong, Singapore, Japan, Taiwan, Australia and New Zealand..

What You Will Do:

• Be the trusted go-to person for our merchants—solving enquiries and operational issues quickly while delivering an outstanding service experience.
• Work closely with the Growth Team to optimize processes and improve customer satisfaction to build Wonder into a #1 household brand in the payments and FinTech space.
• The opportunity to create, manage and execute current onboarding processes , including setup and technical implementations, as well as improving standard operating procedures to enable more efficient merchant onboarding.
• Maintain accurate records of merchant interactions, onboarding progress, operational issues, and internal workflows.
• Collaborate with cross-functional teams to ensure operational processes meet relevant regulatory requirements and company policies.
• Turn merchant feedback and operational data into actionable ideas that improve our products, processes, and service experience.
• Build meaningful, long-term relationships with merchants and play a direct role in their success, loyalty, and growth.
• Use AI to improve the working efficiency of operations including training, SOP design , CRM and day-to-day reply, etc.

What We Are Looking For:

• 2–4 years of experience in operations, merchant onboarding, customer success, account management, or a related role.
• Experience in payments, fintech, banking, SaaS, e-commerce, or another fast-paced technology-enabled environment is highly preferred.
• Excellent problem-solving skills, particularly when managing merchant issues, competing priorities, and time-sensitive operational matters.
• Proficiency in Cantonese, English and Mandarin.
• Highly organised, results-oriented, and able to manage multiple projects and deadlines in a fast-paced environment.
• Ultra Plus: Have a "startup" mindset and the ability to knock down any obstacles in your path.

What We Offer:

• Competitive base package
• Opportunity to take full ownership of a vertical
• Flat and open work culture
• International team environment
• Group Medical Insurance
• Birthday leave

At Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.