Operations Manager

Operations Manager

B&T Building Services is seeking an experienced Operations Manager. TheOperations Manager is responsible for overseeing the day-to-day field operations in a designated territory or branch. This role ensures consistent, high-quality service delivery by managing staff, optimizing labor, and maintaining strong client relationships. The Operations Manager works under the direction of the Director of Operations to execute company standards, maintain profitability, and uphold operational excellence across all assigned accounts. This position is a critical link between the field team and senior leadership, driving accountability, client satisfaction, and process improvement. Ability and willingness to travel daily within assigned territory. Candidates must be comfortable with heavy travel requirements as they will be visiting various sites and meeting with customers regularly.

What You’ll Do

• Oversee field operations and staffing to meet service expectations
• Conduct regular site visits and quality inspections
• Act as the primary contact for client accounts
• Ensure labor efficiency, accurate payroll, and cost control
• Recruit, train, and mentor area managers and field teams
• Promote safety, enforce policies, and support operational growth

What We’re Looking For

• 5+ years of operations or multi-site management experience (janitorial preferred)
• Strong leadership, communication, and organizational skills
• Familiar with scheduling, labor planning, and job costing
• Proficient in Microsoft Office; WinTeam experience a plus
• Valid driver’s license and ability to travel throughout the region

Compensation & Benefits

• Salary: $70,000/year + quarterly KPI bonus (up to $10,000/year)
• Insurance: 75% employer-paid for employee, 50% for family
• PTO: Up to 120 hours/year based on tenure
• 401(k) Match: 100% match up to 4% after 1 year
• Equipment: Company vehicle or stipend, laptop, phone, gas/credit cards