Operations Manager

About Aureus

Aureus is one of the fastest-growing music education brands, combining operational excellence with learner-centric innovation. We are entering a new phase of rapid expansion - including new markets and enhanced digital experiences. We are building a best-in-class operations team to support our next chapter of growth.

Role Summary

We are hiring an Operations Manager to ensure smooth and seamless daily internal operations for our core centre management team. You will oversee day-to-day centre operations and build the backend processes and technology that keep our centres running efficiently. Your work directly shapes the customer experience and contributes to the overall growth of the company.

Key Responsibilities

Daily Operations Management

• Oversee the daily operations of the centre management team, ensuring smooth and consistent service across centres.

• Plan and manage staff shift schedules to ensure adequate coverage, including weekends.

• Uphold high standards of customer service and act as the escalation point for customer issues.

• Provide day-to-day support to both customers and employees, resolving operational issues promptly.

• Drive initiatives that strengthen customer satisfaction and brand loyalty.

Process & Technology Improvement

• Develop and execute backend processes that improve efficiency and effectiveness in daily operations.

• Identify gaps in current workflows and implement practical, scalable solutions.

• Support the adoption and optimisation of operational systems and technology across the team.

• Document processes and SOPs to ensure consistency as the company grows.

Projects & Reporting

• Assist team members on key departmental projects.

• Report to the Company Managing Directors on operational performance and progress.

• Take ownership of special projects as assigned by management.

Compliance & Standards

• Ensure adherence to industry regulations, company policies, and ethical business practices.

• Maintain operational standards across the centre management team.

What We Are Looking For

Experience

• Minimum 2 years of experience in operations, centre management, customer service, or a related field.

• At least 1 year of experience in a team leader or supervisory position.

• Experience in training, onboarding, or mentoring staff is an advantage.

• Bonus: background in education, retail, or service-oriented businesses.

Skills & Competencies

• Strong verbal and written communication skills for effective collaboration and leadership.

• Goal-driven, with the ability to focus on and prioritise tasks that drive the growth of the centres.

• Strong people leadership skills, with the ability to coach, motivate, and develop a team.

• Process-minded and comfortable using technology to improve how work gets done.

• Strong commitment to compliance and ethical business practices.

• Available to work on either weekend day on a shift basis.

What Success Looks Like

• Smooth, well-staffed daily operations across centres with minimal disruption.

• Consistently high standards of customer service and growing customer loyalty.

• A well-trained, confident centre management team with clear development pathways.

• Efficient, documented backend processes that scale with the company.

• Timely, clear reporting to management and successful delivery of departmental projects.