Operations Manager

The Operations Manager is responsible to support our branches network organization, with the objective to facilitate and promote efficiency of the operations department. Proactively monitors all of the clinic branches and ensures that all the branches are well-organized in daily operations. Directs and motivates the operations team in order to achieve the overall corporate sales objectives. Coach, counsel and discipline the operations team. Plans, monitors, and appraises job results of the staff. Ensures that policies are implemented and followed, and suggests new ones. On the customer service side, he/she is responsible for providing excellent customer service to our patients, handling clinics scheduling organization, regular inquiries and complaints.

He/she must have excellent communication, problem-solving, and customer service skills.

Operational Oversight
Strategic Planning & Execution
Process Improvement
Staff Management & Development
Vendor/Supplier & Asset Management

Qualifications:● Bachelor’s degree in Business Administration, Healthcare Management, or related field.
● At least 3-5 years of experience in operations management, preferably in healthcare or multi-branch setup.
● Strong leadership, organizational, and problem-solving skills. Knowledge of healthcare/dental clinic operations is an advantage.
● Excellent communication and interpersonal skills.
● Proficient in MS Office and business operations software/tools.

Key Competencies:● Strategic Thinking
● Leadership & Team Management
● Process-Oriented Mindset
● Decision-Making
● Analytical & Critical Thinking
● Conflict Resolution
● Adaptability