Operations Manager

Company Overview

The Nanson is a private member’s club at InterContinental Robertson Quay, Singapore, offering exceptional hospitality, world-class cultural programming, versatile spaces, curated content, and refined dining to create a connected, collaborative community for bold, creative minds.

The Role

The role of Operations Manager will be responsible for ensuring the day-to-day maintenance, functionality, and operational readiness of all club facilities. This role oversees preventive maintenance programmes, vendor coordination, procurement of facilities-related requirements, and the upkeep of physical assets to ensure a safe, comfortable, and high-quality environment for members, guests, and staff.

The successful candidate will work closely with the General Manager and external service providers to maintain club standards while supporting cost-effective facilities operations.

Key Responsibilities:
Facilities Operations & Maintenance

Oversee the day-to-day maintenance, cleanliness, functionality, and operational readiness of all club facilities and common areas.

Coordinate preventive and corrective maintenance, conduct regular inspections, and ensure issues are promptly resolved.

Maintain records of maintenance, repairs, warranties, assets, and service schedules.

Vendor, Contractor & Procurement Management

Proactively manage vendors and contractors, including contract negotiations, renewals, and securing competitive costings to achieve cost savings and favourable commercial terms.

Source, evaluate, and negotiate with suppliers; obtain competitive quotations and ensure value for money.

Supervise contractors and monitor service levels, quality, timelines, and completion of works.

Manage procurement, stock, and lifecycle of facilities equipment, furniture, supplies, and other assets.

Safety & Compliance

Support workplace safety and ensure facilities, contractors, and works comply with relevant regulations and internal requirements.

Conduct safety checks and coordinate rectification works, emergency preparedness, and other compliance requirements.

Events & Operational Support

Support the Events Operations function, including event setup, venue readiness, facilities and logistics requirements, and post-event reinstatement.

Coordinate with internal teams to ensure facilities and operational requirements for events and club activities are delivered smoothly.

Provide after-hours support for events, maintenance, or urgent operational requirements when required.

AV & Music Management

Prior hands-on AV experience is required, with the ability to independently set up, operate, and provide basic troubleshooting for AV equipment used in events and club activities.

Support basic AV requirements including microphones, speakers, mixers, displays/projectors, presentations, and related event equipment.

Support the podcast room, ensuring equipment is functional and ready for use, and coordinate specialist support for more complex technical issues.

Manage the weekly band roster and music schedule, including coordination with performers and relevant equipment requirements.

Team Coordination & Supervision

Oversee and coordinate the day-to-day work of a team of two staff under your supervision, including task allocation, priorities, and team coverage.

Provide direction and support to ensure facilities, maintenance, AV, events, and operational responsibilities are completed effectively.

Monitor work standards and performance and address or escalate issues where necessary.

General

Identify opportunities to improve operational efficiency, service quality, and cost effectiveness across facilities and operations.

Work collaboratively with internal departments and undertake other relevant facilities, events, AV, music, and operational duties as required.

Requirements

Diploma in Facilities Management, Building Services, Engineering, Hospitality Operations, or a related field.

Minimum 3–5 years of experience in facilities management, building operations, hospitality, or a related environment.

Strong vendor management and procurement coordination skills

Good organisational and problem-solving abilities with attention to detail

Ability to manage multiple priorities in a dynamic environment

The Nanson is a private member’s club, that is a home for bold minds who challenge, create, and think without limits. With exceptional hospitality and world-class cultural programming, it’s a place for those who push boundaries while setting a new standard for modern membership. Located at the InterContinental Robertson Quay, The Nanson brings together versatile spaces, curated content, and refined dining to create a connected, collaborative community in Singapore.