Operations Manager

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of a trash and recycling installation company, ensuring that projects are completed safely, efficiently, on schedule, and to the highest standards of quality.

This position manages field crews, installation schedules, equipment, materials, subcontractors, customers, and project logistics. The Operations Manager serves as the key connection between the office, installation teams, vendors, and customers, ensuring that every job moves smoothly from scheduling through completion.

The ideal candidate is an organized, hands-on leader who can manage multiple projects simultaneously, solve problems quickly, communicate effectively, and hold teams accountable for safety, productivity, workmanship, and customer satisfaction.

Key Responsibilities

Operations & Scheduling

• Oversee daily shop operations and installation activities.
• Work in coordination with General Manager to develop and manage installation schedules based on project requirements, crew availability, materials, and customer deadlines.
• Coordinate multiple jobs and crews while ensuring efficient use of labor, vehicles, tools, and equipment.
• Monitor project progress and adjust when delays, material shortages, weather, or other issues arise.
• Ensure jobs are properly prepared before crews are dispatched to the site.
• Coordinate deliveries, equipment, materials, permits, site access, and other logistical requirements.

Project Oversight

• Coordinate with parts manager to ensure required materials are available.
• Conduct job site visits and review project plans, measurements, site conditions, and installation requirements.
• Ensure crews have the proper equipment, tools, materials, and information before beginning work.
• Identify potential fabrication and installation problems before they impact schedules or budgets.
• Coordinate with general contractors, property managers, facility managers, municipalities, vendors, and customers.
• Verify completed fabrications and installations meet company standards and customer specifications.
• Address punch-list items and ensure projects are properly completed.

Fabrication Shop & Road Technician Management

• Manage the daily workflow and productivity of the fabrication shop and road technicians.
• Assign personnel to projects based on skills, workload, and project requirements.
• Establish daily and weekly priorities, monitor workloads and staffing needs.
• Establish clear expectations for productivity, workmanship, professionalism, and customer service.
• Ensure employees have the materials, tools, equipment, and information needed to complete their work.
• Maintain an organized, clean, and productive environment.
• Conduct regular project inspections and provide coaching and feedback to employees.
• Assist with hiring, onboarding, training, and performance management of shop/field personnel.
• Maintain accountability for attendance, performance, and completion of assigned work.
• Oversee and work in coordination with parts manager to ensure Road Technicians have appropriate inventory on trucks

Safety & Compliance

• Promote and enforce a strong company-wide safety culture.
• Ensure employees follow OSHA requirements, company safety procedures, and applicable job-site rules.
• In Coordination with General Manager, conduct or coordinate safety training and toolbox talks.
• Ensure proper use of PPE, tools, vehicles, ladders, lifting equipment, and other job-site equipment.
• Assist in Investigating accidents, injuries, property damage, and safety concerns and implement corrective actions.
• Maintain required documentation and records.

Customer Service

• Assist General Manager professional communication with customers throughout the fabrication and installation process.
• Respond promptly to scheduling questions, service issues, and customer concerns.
• Resolve operational problems while maintaining strong customer relationships.
• Ensure crews represent the company professionally at every job site.
• Follow up on completed projects to ensure customer satisfaction.

Job Costing & Performance Management

• Monitor labor hours, material usage/costs, project costs, and operational expenses against estimated job costs to ensure they remain within established quote/budget.
• Identify cost overruns and report back to the General Manager to determine corrective action necessary to rectify.
• Look for opportunities to improve efficiency, reduce material waste, minimize rework, and control labor costs.
• Track key performance indicators such as on-time completion, labor productivity, callbacks, safety incidents, and customer satisfaction.
• Identify opportunities to reduce waste, improve processes, and increase profitability.
• Provide regular operational reports to company leadership.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Operations management: 3 years (Required)

Ability to Commute:

• Rollinsford, NH 03869 (Preferred)

Work Location: In person