Operations Manager

Role & responsibilities

Candidates from Housekeeping & Facility Management services are preferred.

Roles & Responsibilities

• Manage day-to-day operations, overseeing the operations team and department on a PAN INDIA basis.
• Managing operational and administrative function for overall contract sites and periodical visiting for various working locations including surprise / late evening.
• Develop, implement, and maintain quality assurance protocols by the process of innovation/discoveries
• Increase the efficiency of existing processes and procedures to enhance the company internal capacity
• Ensure that operational activities remain on time and within budget
• Ensure that the teams day to day activity aligns with organisational goals.
• Track staffing requirements, hiring new employees as needed
• Monitor employee and team performance by hiring, training, scheduling, coaching, and developing housekeeping staff, providing continuous feedback for improvement, and ensuring full compliance with company policies, quality standards, and workplace safety regulations.
• Strictly Follow the Operational Policy of the company & its updating.
• MIS to be submit on monthly basis.
• Assist in achieving financial goals by optimising operations.

Required skills and qualifications

• Candidate should be 35-40 years of age with BHM (3-4 years)/ or MBA (or equivalent) in operations management.
• Candidate should have minimum 10 or more years of post-qualification experience in field of operations management role in managing multi locations/industries like Hotels, Hospitals, corporates & various companies.
• Carry the team to deliver the best service to clients
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Candidate should have excellent Communication Skills with Strong Computer Skills
• Liaison with the client team
• Candidate should be open to travel