Operations Manager

Exclusive opportunity

Onsite

Operations Manager

Wipro

Operations Manager

Skills

Performance ManagementProcess ImprovementCompliance

13 days ago

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Important information

Contract type:

Permanent

Location:

Kolkata, West Bengal, India

Work mode:

Onsite

Published on:

9 October 2026

What they need

Role & responsibilities

Management of daily activities of a team of call/email agents
Engages in Customer Escalations
Ensures achievement of all system, team and individual Customer Service goals and standards
Manages Key performance indicators
Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
Responsible for administrative aspects including reporting
Responsible for Process level compliance on various standards (BS 7799, COPC, APQC etc.) and process improvement projects (Six Sigma, Lean)

Preferred candidate profile

People & Performance Management
Quality management
Drives team work and engagement
Coaching and Feedback delivery

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