Operations Manager

Key responsibilities

A. Hotel Operations

• Supervise the daily functioning of Rooms Division, Front Office, Housekeeping, Food & Beverage and other operating departments.
• Coordinate with department heads to ensure smooth and efficient hotel operations.
• Monitor service delivery, operational standards and guest satisfaction.
• Conduct regular operational inspections and ensure compliance with standard operating procedures.
• Resolve operational challenges promptly and ensure minimal disruption to guests.

B. Guest Experience and Service Quality

• Ensure personalised, seamless service consistent with ultra-luxury hospitality standards.
• Handle guest complaints, special requests and service recovery situations.
• Monitor guest feedback, online reviews and service quality scores.
• Coordinate VIP arrivals, special occasions and high-profile guest requirements.

C. Financial and Cost Management

• Monitor departmental budgets, operating expenses, payroll and productivity.
• Work with Finance and Revenue Management to achieve financial targets.
• Review occupancy, average daily rate (ADR), revenue per available room (RevPAR) and profitability.
• Control wastage, inventory consumption and operational expenses without compromising guest experience.

D. Team Leadership and Development

• Supervise and guide department heads and operational teams.
• Monitor staff performance, manpower planning and productivity.
• Identify training needs and ensure continuous professional development.
• Promote teamwork, employee engagement, accountability and a strong service culture.
• Support recruitment, performance appraisals and succession planning.

E. Compliance and Risk Management

• Ensure compliance with hotel policies, health and safety standards, fire safety regulations and applicable local laws.
• Monitor hygiene, security, emergency preparedness and risk prevention.
• Ensure hotel facilities and equipment are maintained to the required standards.
• Review operational reports and implement corrective actions where necessary.

F. Continuous Improvement

• Analyse operational performance and identify opportunities to improve efficiency.
• Review departmental KPIs and service audit results.
• Introduce best practices to improve guest satisfaction and operational productivity.
• Coordinate cross-departmental projects and report performance, challenges and recommendations to senior management.

Pay: Up to ₹100,000.00 per month

Work Location: In person