Operations Manager

Our client at Top Resort in North Carolina is a 10-story, 320-unit condominium resort is looking for an

Operations Manager.

Responsibilities include:

• Front Desk. Open 24 hours a day, in 3 eight-hour shifts. Opens the upper gate for owners and service vehicles. Registers renters for parking tags. Receives and sorts mail and packages. Welcomes guests and answers questions. Runs the pantry. Operates the fire alarm panel and coordinates emergencies. An extra shift is added on peak weekends.
• Front Desk Supervisor. Supervises the front desk and builds the staff schedule.
• Gatehouse. Two weekday and three weekend shifts. Issues parking tags, screens renters and service traffic, and radios the front desk with parking instructions vehicles coming toward the upper gate. Extra staff direct traffic in ski season and on peak weekends.
• Shuttle. Staff take turns driving the shuttle for guests parked in the lower remote lots.
• Maintenance. Two day shifts and one evening shift on weekdays. Pool care, minor repairs, unit water shutoffs, leak and lockout calls, and working with outside contractors.
• Housekeeping. One weekday shift cleaning the common areas.

What you will do

• Recruit, hire, and train staff. Build a training program so every employee knows their job, our rules, and our emergency procedures.
• Schedule and supervise the staff, approve all time worked and submit for payment and handle personnel issues.
• Oversee upkeep of our fleet and equipment: shuttle van, truck, tractor, snowplows, a salt spreader, and the maintenance shop.
• Manage within an operating budget, estimated upwards of about $2 million. Approve and track spending. Each month, compare actual costs to budget and explain the differences to the Board.

Requirements:

• 3 or more years managing a condominium, HOA, hotel, or resort property. High-rise experience is a plus.
• 3 or more years supervising at least 8 employees, including hiring and training.
• Experience building a budget and explaining it.
• Working knowledge of several of these: building maintenance, water and sewer systems, phone, cable TV and internet service, traffic and parking control, vehicle and equipment upkeep, and managing contractors.
• Skill with Word, Excel, PowerPoint, and Zoom.
• A valid driver's license, and the ability to pass a background check.
• Willingness to work some weekends and holidays, possession transportation necessary for High Country winter weather conditions and to respond to emergencies.