Operations Manager

Bring Structure to Operations. Turn Strategy into Results.

Great business operations don't happen by accident. They depend on effective leadership, well-designed processes, and teams that understand how their work contributes to the bigger picture.

Based in Waukesha, we're looking for a Business Services & Business Operations Manager to strengthen our operational framework, improve service delivery, and help our organisation scale effectively. Reporting directly to the Director of Operations, you'll take ownership of day-to-day business functions while identifying practical ways to improve efficiency, accountability, and client outcomes.

This is an opportunity for an experienced operations professional who enjoys solving complex problems, connecting teams, and turning operational insights into meaningful improvements.

Your Priorities

1. Lead Day-to-Day Operations

• Coordinate daily workflows, resource allocation, and operational priorities.
• Ensure business activities run efficiently and service standards are consistently maintained.
• Identify operational bottlenecks and implement practical solutions.

2. Strengthen Client Service Delivery

• Monitor service quality and ensure contractual commitments are fulfilled.
• Work with relevant teams to address service issues and improve client outcomes.
• Build effective working relationships with clients and external partners.

3. Improve Processes and Performance

• Review existing procedures to identify opportunities for simplification and optimisation.
• Track operational KPIs, analyse performance trends, and prepare reports for senior management.
• Translate operational data into actionable recommendations.
• Support process automation and the adoption of systems that improve productivity.

4. Connect Teams and Resources

• Collaborate with Finance, HR, IT, and department leaders on cross-functional initiatives.
• Coordinate vendor relationships and support service agreement negotiations.
• Help ensure operational practices align with internal policies and applicable compliance requirements.

5. Develop People and Accountability

• Guide and mentor team members, supporting their professional development.
• Establish clear expectations and encourage ownership of responsibilities.
• Promote continuous improvement, collaboration, and consistent operational standards.

What You’ll Bring to the Role

We're looking for a manager who combines strategic thinking with practical operational experience.

Essential experience and skills:

• Proven experience managing business operations or business services, ideally within professional services, consulting, or a B2B environment.
• A track record of improving workflows, streamlining processes, and coordinating cross-functional activities.
• Strong analytical skills, including the ability to interpret operational data and communicate recommendations.
• Experience working with stakeholders across Finance, HR, IT, and other business functions.
• Excellent communication, relationship management, and problem-solving abilities.
• The organisational skills needed to balance competing priorities and maintain operational standards.

Additional experience that would be valuable:

• Familiarity with ERP systems or business process automation tools.
• Experience with vendor negotiations, service agreements, or contract management.
• Knowledge of relevant compliance requirements and internal control procedures.

The Opportunity Ahead

Your contribution will extend beyond keeping daily operations on track. You'll have the opportunity to influence how the organisation works, improve the way teams collaborate, and help build processes that support sustainable business growth.

Working closely with the Director of Operations, you'll gain exposure to operational decision-making while helping turn business priorities into effective execution.

Ready to Make an Impact?

If you're an experienced operations professional who enjoys improving systems, supporting people, and delivering better business outcomes, we'd like to hear from you.

Submit your resume and a brief cover letter outlining your relevant experience and how you could contribute to our operational goals.

Urgent Hiring

Applications are being reviewed promptly. Suitable shortlisted candidates may be contacted regarding the next stage of the recruitment process.

Equal Opportunity Employer: We welcome applications from qualified candidates and are committed to maintaining a fair and inclusive recruitment process.

Pay: $75,000.00 - $78,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person