Operations Manager

Key Responsibilities -:

• Manage daily operations of diagnostic centres, including patient services, sample collection, and reporting coordination.
• Ensure smooth functioning of centre activities and timely resolution of operational issues.
• Manage manpower planning, staff scheduling, attendance, and productivity.
• Monitor revenue, operational expenses, centre performance, and business targets.
• Ensure high standards of patient experience, service quality, and turnaround time (TAT).
• Coordinate with laboratory, Sales, HR, finance, and central operations teams.
• Monitor inventory, consumables, equipment availability, and vendor coordination.
• Ensure compliance with company policies, quality standards, safety protocols, and applicable regulatory requirements.
• Handle patient complaints, feedback, and escalations effectively.
• Prepare daily, weekly, and monthly operational reports and performance dashboards.

Required Qualifications & Experience -:

• Graduate in any discipline; MBA in Healthcare / Hospital Management will be an added advantage.
• Relevant experience in diagnostic centres, pathology laboratories, radiology centres, or healthcare operations.
• Experience in team handling, manpower management, vendor coordination, and operational reporting.
• Strong communication, leadership, problem-solving, and decision-making skills.
• Good knowledge of MS Excel and operational MIS reporting.

Preferred Candidate Profile -:

• Ability to manage multiple centres or a high-volume diagnostic centre.
• Strong focus on operational efficiency, patient satisfaction, and business performance.
• Experience in cost control, process improvement, and team productivity.