operations manager

1. Job Purpose

The Operations Manager will be responsible for overseeing the overall operational performance of Amend Dental Centre, ensuring efficient clinic management, high standards of patient care and service delivery, effective team leadership, financial performance, regulatory compliance, and continuous operational improvement.

The ideal candidate will preferably be a qualified doctor with strong clinical workflow understanding and a minimum of five years of experience in healthcare operations, hospital administration, or multispecialty/specialty clinic management.

2. Key Responsibilities

A. Healthcare Operations Management

• Oversee day-to-day operations across the dental centre and ensure smooth functioning of all departments.
• Develop, implement, and monitor standard operating procedures (SOPs) and operational policies.
• Optimize appointment scheduling, patient flow, dental chair utilization, and resource allocation.
• Identify operational bottlenecks and implement corrective and preventive measures.
• Coordinate with clinical and administrative teams to improve efficiency and service delivery.

B. Clinical Team and Staff Management

• Coordinate with dentists, specialists, dental assistants, front-office staff, patient coordinators, and administrative teams.
• Monitor staff productivity, attendance, punctuality, and adherence to operational protocols.
• Establish performance expectations and conduct periodic performance reviews.
• Facilitate team meetings, staff training, and professional development.
• Promote accountability, teamwork, and a patient-centred work culture.

C. Patient Experience and Quality Management

• Ensure a consistent, professional, and positive patient experience throughout the treatment journey.
• Monitor waiting times, patient satisfaction, complaints, feedback, and treatment follow-up.
• Establish systems for appointment reminders, recall management, and continuity of care.
• Coordinate with clinical leadership to monitor service quality and adherence to approved clinical protocols.
• Ensure patient confidentiality, documentation standards, and appropriate grievance resolution.

D. Financial and Business Operations

• Monitor daily collections, monthly revenue, outstanding payments, and operational expenses.
• Track key business indicators, including appointment conversion, treatment-plan acceptance, patient retention, and utilization.
• Prepare and review operational budgets, performance dashboards, and management reports.
• Identify opportunities to improve revenue performance, cost efficiency, and profitability without compromising clinical appropriateness or patient welfare.
• Coordinate with accounts and management teams to ensure accurate billing, financial reporting, and adherence to approved financial policies.

E. Quality, Safety, and Regulatory Compliance

• Ensure adherence to applicable healthcare regulations, infection-control procedures, sterilization standards, biomedical waste management requirements, and workplace safety protocols.
• Coordinate operational audits and ensure timely closure of identified gaps.
• Monitor equipment maintenance, inventory management, and emergency preparedness.
• Maintain appropriate records, incident reports, and compliance documentation.
• Work with qualified clinical professionals to uphold patient safety and quality-of-care standards.

F. Inventory and Infrastructure Management

• Oversee procurement planning, stock control, and availability of dental materials and consumables.
• Monitor inventory utilization, wastage, expiry, and stock discrepancies.
• Ensure proper maintenance of dental chairs, instruments, equipment, and clinic infrastructure.
• Coordinate with vendors and service providers to maintain operational continuity.

G. Strategic Planning and Reporting

• Translate management objectives into measurable operational plans and targets.
• Submit daily, weekly, and monthly performance reports to management.
• Analyse operational trends and recommend data-driven improvements.
• Support service expansion, new initiatives, and the introduction of improved systems and technologies.
• Maintain coordination between clinical, administrative, finance, and support functions.

3. Qualifications and Experience

Essential requirements

• Minimum 5 years of relevant experience in healthcare operations, hospital administration, clinic management, or healthcare service delivery management.
• Demonstrated experience in team leadership, operational planning, performance monitoring, and process improvement.
• Strong understanding of healthcare workflows, patient service standards, and quality and safety requirements.
• Proficiency in healthcare management systems, MS Excel, reporting, and performance dashboards.

Preferred qualifications

• MBBS, BDS, or another recognized medical qualification, with relevant healthcare operations experience.
• Postgraduate qualification in Hospital Administration, Healthcare Management, or Business Administration (MHA/MBA or equivalent).
• Experience in dental, multispecialty, or specialty clinic operations.
• Experience managing operational budgets, revenue performance, patient experience, and cross-functional teams.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person