Operations Manager

Overview

Are you an energetic, detail-oriented hospitality leader ready to take the next step in your career? We are seeking a dynamic Operations Manager to lead our day-to-day hotel operations and inspire our team to deliver world-class guest experiences. In this pivotal senior role, you will oversee key departments—including Front Office, Housekeeping, and Food & Beverage—serving as the operational heartbeat of the property. Working closely with the General Manager, you will drive brand excellence, optimize financial performance, and foster a supportive, high-achieving team culture. As part of the prestigious InterContinental Hotels Group (IHG) family, you will have access to industry-leading global career development opportunities, competitive benefits, and a workplace that values inclusivity and growth. Key Responsibilities Daily Property Oversight

• Direct everyday activities across essential hotel departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
• Ensure seamless cross-departmental communication to maintain smooth daily operations and high performance.
• Serve as the acting General Manager and property leader in the absence of the GM.

Guest Experience & Brand Standards

• Maintain and enforce strict IHG brand standards and operational procedures across all touchpoints.
• Actively monitor guest feedback channels and resolve complex customer complaints with professionalism.
• Establish and execute clear service recovery guidelines to safeguard property satisfaction metrics.

Financial & Operational Performance

• Support the General Manager in developing, monitoring, and executing annual operating budgets.
• Control labor costs, manage departmental expenses, and drive strategies to maximize property profitability.
• Monitor inventory levels, supplier contracts, and purchasing to ensure cost-efficiency.

Team Leadership & Development

• Hire, coach, schedule, and mentor cross-departmental teams to build operational capability.
• Foster a positive workplace culture to maintain high employee engagement and retention.
• Conduct regular performance reviews and coordinate safety and brand training modules for staff.

Compliance, Safety & Security

• Enforce risk management protocols, safety regulations, and local licensing compliance.
• Oversee regular property audits to ensure public spaces and guest rooms meet health and safety standards.
• Support corporate sustainability and environmental initiatives mandated by IHG.

Pay: £28,800.00-£64,800.00 per year

Benefits:

• Employee discount
• Gym membership
• On-site parking

Work Location: In person