Operations manager

Company Overview

HONG MING PTE. LTD. is a curtain and blinds soft furnishing business focused on delivering quality products and services through efficient operations and customer-centric project management.

Job Summary

You will oversee daily operations to ensure seamless coordination between sales, production, warehouse, installation teams, and management, driving accurate, efficient, and timely completion of customer orders and projects.

Responsibilities

Oversee daily production, installation, delivery, manpower, and work scheduling to meet project deadlines and quality standards

Coordinate with sales, factory/production, and installation teams to ensure smooth order fulfillment and clear communication of requirements

Plan and allocate manpower based on installation schedules, project demands, and operational priorities to optimize resource utilization

Monitor job progress and proactively resolve delays, installation issues, measurement discrepancies, and other operational challenges

Ensure accurate handover of orders from sales to operations with complete and clear information

Supervise operational staff to enforce company procedures, working hours, safety protocols, and management directives

Maintain discipline, productivity, and accountability within the operations team to achieve operational excellence

Develop and implement practical SOPs and workflow improvements to minimize errors, delays, and unnecessary costs

Monitor inventory of materials, stock, equipment, and vehicles to support uninterrupted operations

Manage customer and site operational issues professionally and coordinate corrective actions promptly

Preferred competencies and qualifications

Minimum 3–5 years of experience in operations, project coordination, or supervisory roles, preferably in curtains, renovation, interior furnishing, construction, or related industries

Strong planning, coordination, and problem-solving skills demonstrated through managing complex operational tasks

Ability to manage installers, workers, and diverse personalities firmly and professionally to maintain team cohesion

Hands-on approach to resolving day-to-day operational issues rather than solely delegating tasks

Effective communication and coordination skills to facilitate teamwork and stakeholder engagement

Ability to work independently, take ownership, and follow through on issues to resolution

Adaptability to fast-changing priorities typical of SME or family-business environments

Basic computer proficiency including use of WhatsApp, Excel, and operational systems

Class 3 driving licence is an advantage but not essential

HONG MING PTE. LTD.