Operations Manager

Company: Furless Beauty Institute (Furless Group)
Location: Dubai, UAE
Department: Operations
Reports To: Chief Executive Officer (CEO)
Direct Reports: Educators, Sales & Administration Executive

Position Overview

Furless Beauty Institute, part of Furless Group, is seeking an experienced and results-driven Operations Manager to oversee the institute's daily operations, educational programs, sales performance, administrative functions, and regulatory compliance.

The Operations Manager will be responsible for maintaining high standards of vocational beauty education, ensuring an excellent student experience, driving enrollment and revenue growth, and leading the institute's education, sales, and administrative teams.

The successful candidate should have strong knowledge of internationally recognized beauty qualifications, including CIDESCO, CIBTAC, and ITEC, as well as relevant UAE regulatory requirements.

Key Responsibilities

1. Operations Management

• Oversee the day-to-day operations of Furless Beauty Institute, ensuring efficiency and smooth coordination across all departments.
• Develop and implement operational policies, procedures, and processes to improve productivity and service delivery.
• Manage instructor schedules, classroom allocations, training facilities, and educational resources.
• Oversee inventory, consumables, equipment, and institute assets to ensure appropriate utilization and cost control.
• Monitor operational performance, identify areas for improvement, and implement corrective actions.
• Support strategic business development initiatives and potential expansion opportunities across the GCC.

2. Team Leadership and Performance Management

• Lead, supervise, and support educators, sales personnel, and administrative staff.
• Establish clear performance expectations, departmental KPIs, and accountability measures.
• Conduct regular performance evaluations, provide feedback, and identify training and development opportunities.
• Promote a positive, collaborative, and high-performing work environment.
• Work closely with HR and senior management on staffing requirements, recruitment, onboarding, and employee development.

3. Sales, Enrollment, and Revenue Growth

• Oversee the sales and admissions functions to achieve student enrollment and revenue targets.
• Develop and implement strategies to improve lead conversion, enrollment performance, and student retention.
• Monitor sales pipelines, conversion rates, and overall business performance.
• Coach the sales team and ensure effective follow-up with prospective students.
• Collaborate with Marketing to support campaigns, promotional activities, and brand awareness initiatives.
• Identify partnerships and business opportunities to strengthen the institute's market presence.

4. Educational Programs and Quality Assurance

• Oversee the development, implementation, and continuous improvement of educational programs.
• Ensure courses meet relevant international standards, including CIDESCO, CIBTAC, and ITEC.
• Coordinate with educators to maintain high-quality teaching, practical training, and assessment standards.
• Review curriculum content regularly to ensure relevance to current beauty industry practices and developments.
• Monitor student progress, academic performance, and learning outcomes.
• Support the development and improvement of online learning platforms and digital educational resources.
• Deliver training sessions or courses when required and appropriately qualified.

5. Regulatory Compliance and Accreditation

• Ensure institute operations and educational programs comply with applicable KHDA, DHA, and international accreditation requirements.
• Maintain accurate and updated institutional records, student documentation, educator qualifications, and relevant regulatory documentation.
• Coordinate inspections, audits, accreditation reviews, and regulatory submissions.
• Monitor changes in applicable regulations and implement necessary updates to internal policies and procedures.
• Conduct regular internal quality checks to ensure operational and educational compliance.

6. Student Experience and Administration

• Oversee the complete student journey, from initial inquiry and enrollment through training completion and graduation.
• Ensure administrative processes, documentation, communication, and student support services are efficient and accurate.
• Address student concerns professionally and ensure timely resolution of issues.
• Monitor student satisfaction, attendance, feedback, and retention.
• Organize educational events, workshops, guest lectures, and networking opportunities that enhance student learning and engagement.

7. Financial Management and Reporting

• Develop and monitor operational budgets in coordination with the Finance Department.
• Oversee expenses, resource allocation, and operational cost controls.
• Track and analyze revenue, enrollment performance, expenses, and departmental KPIs.
• Prepare regular operational and financial performance reports for senior management.
• Recommend initiatives to improve profitability, operational efficiency, and sustainable business growth.

Qualifications and Experience

• Minimum 8–10 years of relevant experience in vocational beauty education, institute operations, or related educational management roles.
• Proven experience managing operations within a beauty training institute or similar professional education environment.
• Strong working knowledge of CIDESCO, CIBTAC, and ITEC qualifications and educational standards.
• Understanding of KHDA, DHA, and relevant UAE regulatory and accreditation requirements.
• Diploma in Esthetics, Skincare, or a related beauty discipline is required.
• Bachelor's or Associate Degree in a relevant field is an advantage.
• DHA Allied Health Professional license is an advantage.
• Demonstrated experience supervising multidisciplinary teams and managing sales, administration, and educational activities.
• Strong financial awareness, budgeting skills, and commercial understanding.
• Proficiency in Microsoft Office,

Application Question(s):

• Can you briefly walk me through your experience in beauty education and operations management?
• Have you previously managed a beauty training institute? What were your main responsibilities?

Work Location: In person